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Inclusive Bharat: Lending Institutions Establishing Last Mile Insurance Connect


Vivek Shah
Managing Director,
Co-Head of Investment Banking,
Haitong Securities India


Sudip Bandyopadhyay
Group Chairman,
Inditrade Capital Limited
Anand Rao
Chaitanya India Microfinance Pvt. Ltd.
Arun Kumar B
Head – Strategy, Innovation and Analytics,
CreditAccess Grameen Ltd.
Nalini Venkat
President - Strategic Partnerships & Head of Institutional Business,
Digit Insurance
Souvik Sengupta
Ex Protium/Ex SCB
Manish Jaiswal
Managing Director & Chief Executive Officer,
Poonawalla Housing Finance Ltd.

India’s financial landscape is characterised by a robust network of approximately 8,000 Non-Banking Financial Companies (NBFCs). The infusion of technology into these institutions presents a transformative opportunity, allowing them to extend their reach and provide insurance products to remote and underserved regions. This intersection of finance and technology has the potential to bridge longstanding gaps in financial inclusion and offer a safety net to populations that have historically been overlooked.

The integration of technology within NBFCs is a pivotal step in unlocking the latent potential for offering insurance products in regions that may have limited access to traditional financial services. By leveraging digital platforms, mobile applications, and data analytics, NBFCs can tailor insurance solutions to the specific needs of individuals in remote areas. This facilitates financial inclusion and addresses the unique challenges and risks these communities face.

One powerful manifestation of this synergy between finance and insurance is credit-linked insurance. This innovative approach is a robust tool to safeguard borrowers and their families from unforeseen events that could lead to loan defaults. Credit-linked insurance provides a layer of financial protection in an unexpected crisis, such as illness, natural disasters, or other adverse circumstances. This not only shields borrowers but also contributes to the overall resilience of communities, ensuring that economic setbacks do not become insurmountable hurdles.

NBFCs, with their nimble and localized operations, have played a pivotal role in making a significant difference by offering small-ticket loans to individuals in the hinterland. These loans empower people to pursue entrepreneurial endeavours, address immediate financial needs, or invest in income-generating activities. However, the inherent vulnerability to unforeseen events can pose challenges for borrowers and NBFCs.

By integrating insurance products into their offerings, NBFCs add a critical layer of protection. This enhances the overall value proposition for borrowers and strengthens the financial stability of NBFCs. The mitigation of credit risks through insurance coverage ensures a more stable financial ecosystem, creating a win-win situation for the financial institution and its clientele.

The panel discussion against this backdrop aimed to delve into the transformative role of NBFCs, often called shadow banks, in bridging the protection gap in Bharat (rural India). The dialogue explored how these institutions are extending financial services and acting as catalysts for socio-economic development by providing a safety net through insurance. Panelists discussed the challenges, opportunities, and innovative solutions shaping the landscape of financial inclusion and risk mitigation in India’s hinterlands. Overall, the conversation shed light on the holistic impact of NBFCs in creating a more resilient and inclusive financial ecosystem in Bharat.


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