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Business World | December 15th, 2023

Listening To Customers Should Be Top Priority

Listening To Customers Should Be Top Priority - Mayank Gupta

Mayank Gupta, Co-Founder & COO, Zopper shared key insights as part of an esteemed industry panel discussion at BW Disrupt 40 Under 40, ‘Elevation 360: Scaling Strategies or Businesses’, held on December 12th at The Imperial, New Delhi.

Addressing the august gathering, Mayank observed as follows, "India’s insurance penetration is very low and it is about 4 per cent which means our insurance premium is only 4 percent of our GDP. Back in 2019 and 2020 when the world was realising the need for health insurance, at Zopper we figured this opportunity and we started creating our platform to go beyond device and appliance protection. In the last five years, we have built a lot of capabilities using our tech platforms to enable all sorts of insurance not just health but travel, motors or any kind of group insurance."

Mayank further articulated his vision on how startups and small businesses in India can transform a phase of downturn into an opportunity to build capabilities just as Zopper did, by incorporating "speed, strategic alignment and product innovation" for scaling growth and driving industry collaborations.

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