Zopper Screen Secure Plan

Zopper's Screen Secure Plan protects your smartphone screen against accidental drops, allowing you to use your phone worry-free.

Key Benefits of the Plan

  1. Repairs at brand-authorised service centres
  2. 100% genuine spare parts
  3. Quick and hassle-free claims process
  4. Pan-India service coverage

Plan Validity

1 Year

No. of Claims

Only one claim is allowed.

Claim Process

In case of screen damage, you can register your claim through the following channels.

Step 1: Raise a Request

Step 2: Share Device Details

  • Submit all necessary details and documents.
  • Report the issue within 48 hours of its occurrence.

Step 3: Device Pickup

A delivery associate will collect your device from your doorstep/dealer point.

Step 4: Service Centre Evaluation

The device will be diagnosed and repaired at a brand-authorised service centre.

Step 5: Return Delivery

Once repaired, the device will be delivered back to your doorstep/dealer point.

Note:

If any other parts, apart from the screen, are found to be damaged, the customer will be responsible for the cost of those parts. Otherwise, the device will be returned as received (RWR).

What This Plan Doesn't Cover?

  1. Software issues, malfunctions or crashes due to viruses, or cyber-attacks
  2. Theft, loss or damage under mysterious circumstances
  3. Damage resulting from wilful neglect or intentional action
  4. Liquid damage
  5. Damage due to:
    ·  Natural disasters (fire, flood, lightning)
    ·  Riots, strikes, or vandalism
  6. Damages to accessories or SIM card
  7. Damage caused due to :
    ·  Use of an External product/accessory
    · Any service, including upgrades or modifications, carried out by a non-authorised service centre.
  8. If the device’s serial number has been altered, defaced, modified, or removed without prior written authorisation from the manufacturer
  9. Recovery or reinstallation of software or user data
  10. Cosmetic damages such as scratches or dents
  11. Devices that were pre-activated before purchase, whether overseas or Indian
  12. Demo or display units
  13. Repairs performed by unauthorised third-party service providers
  14. Repairs involving micro-soldering

Please Note:

If any discrepancies are found in your device details or purchase date, please correct them within 7 days of the plan start date by contacting:

  • Zopper Customer Care: +91 85100 21818 (Mon–Fri, 10:00 AM – 6:00 PM)
  • Zopper Official Email: assure@zopper.com