Zopper Extended Warranty Plan

Zopper's Extended Warranty Plan safeguards your device from breakdowns for the chosen duration, ensuring worry-free use and complete peace of mind. 

Key Benefits of the Plan

  1. Unlimited claims up to 80% of the sum insured value
  2. 100% genuine spare parts
  3. Repair via brand-authorised service centres
  4. Quick and easy claims process
  5. On-site service support
  6. The product or any defective parts will be picked up and taken to the service centre if further diagnosis is required.

Plan Validity

Up to 4 years

No. of Claims

Unlimited claims are allowed up to 80% of the sum insured value

Claim Process

In the event of an incident with your television, you can effortlessly register a claim using any of the following methods.

Step 1: Raise a Request

Step 2: Share Device Details

  • Submit all necessary details and documents.
  • Report the issue within 48 hours of its occurrence.

Step 3: Technician Visit

After confirmation from Zopper, a technician will visit your doorstep from the brand-authorised service centre for inspection of the product.

Step 4: Device Delivery

The device will be handed over to you after the completion of the service.

Beyond Economic Repair (BER)

  • Unlimited claims are allowed up to a total repair value of 80% of the sum insured.
  • If the repair cost equals or exceeds 80% of the invoice amount, the case is considered a BER.
  • If the product is declared BER and a settlement is made, no further claims can be filed under the same plan. The policy will be considered null and void.

Depreciation

In the event of a total loss or Beyond Economic Repair (BER), the final settlement amount will be determined after deducting device depreciation and any previous repair costs.

Table titled 'Depreciation Slab' showing depreciation percentages for products from the 2nd to 5th year of purchase: LED & LCD TVs, Air Conditioners, Refrigerators, Washing Machines, Microwave Ovens, Dishwashers, and Air Coolers all depreciate from 25% in the 2nd year to 60% in the 5th year.

A 10% salvage will be applied after the depreciation deduction, and the final amount will be transferred to the customer in the event of a total loss.

What This Plan Doesn't Cover?

  1. Any loss or damage from unauthorised modifications and theft
  2. Damage resulting from intentional actions or willful neglect
  3. Damage to the other part of the device, excluding the screen
  4. Minor scratches, remote, battery in accessories/consumable items (plastic body), or other aesthetic issues that do not affect the functionality of the TV, desktop or laptop
  5. Damage due to natural disasters, fire, lightning, explosions, riots, strikes and vandalism.
  6. Damage caused by:
    1. An external product/accessory
    2. Service (including upgrades and expansions) performed by any non-authorised service centre
  7. If the serial number has been altered, defaced, modified or removed without the manufacturer's written permission
  8. Accessories, routine maintenance, and cleaning

Please Note:

If any discrepancies are found in your device details or purchase date, please correct them within 7 days of the plan start date by contacting:

  • Zopper Customer Care: +91 85100 21818 (Mon–Fri, 10:00 AM – 6:00 PM)
  • Zopper Official Email: assure@zopper.com