The Screen Secure Plan protects your smartphone screen against accidental drops, allowing you to use your phone worry-free.
Key Benefits of the Plan
Repairs at brand-authorised service centres
100% genuine spare parts
Quick and hassle-free claims process
Pan-India service coverage
Plan Validity
1 Year
No. of Claims
Only one claim is allowed.
Claim Process
In case of screen damage, you can register your claim through the following channels.
Step 1: Raise a Request
Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
Email Us: assure@zopper.com
WhatsApp Us: https://wa.me/+918929816876?text=Hi
Download Zopper's Customer Application: For Android Users | For iOS Users
Step 2: Share Device Details
Submit all necessary details and documents.
Report the issue within 48 hours of its occurrence.
Step 3: Device Pickup
A delivery associate will collect your device from your doorstep/dealer point.
Step 4: Service Centre Evaluation
The device will be diagnosed and repaired at a brand-authorised service centre.
Step 5: Return Delivery
Once repaired, the device will be delivered back to your doorstep/dealer point.
Note:
If any other parts, apart from the screen, are found to be damaged, the customer will be responsible for the cost of those parts. Otherwise, the device will be returned as received (RWR).
What This Plan Doesn't Cover?
Software issues, malfunctions or crashes due to viruses, or cyber-attacks
Theft, loss or damage under mysterious circumstances
Damage resulting from wilful neglect or intentional action
Liquid damage
Damage due to:
· Natural disasters (fire, flood, lightning)
· Riots, strikes, or vandalism
Damages to accessories or SIM card
Damage caused due to :
· Use of an External product/accessory
· Any service, including upgrades or modifications, carried out by a non-authorised service centre.
If the device’s serial number has been altered, defaced, modified, or removed without prior written authorisation from the manufacturer
Recovery or reinstallation of software or user data
Cosmetic damages such as scratches or dents
Devices that were pre-activated before purchase, whether overseas or Indian
Demo or display units
Repairs performed by unauthorised third-party service providers
Repairs involving micro-soldering
Please Note:
If any discrepancies are found in your device details or purchase date, please correct them within 7 days of the plan start date by contacting:
Zopper Customer Care: +91 85100 21818 (Mon–Fri, 10:00 AM – 6:00 PM)
Zopper Official Email: assure@zopper.com