The Phone Secure Plan offers comprehensive protection for your smartphone against accidental damage and liquid spills for 1 year from the date of purchase, providing you with complete peace of mind and uninterrupted usage.
Key Benefits of the Plan
Unlimited claims allowed (up to 80% of the sum insured)
Repairs at brand-authorised service centres
100% genuine spare parts
Quick and hassle-free claims process
Pan-India service coverage
Plan Validity
1 Year
No. of Claims
Unlimited claims up to 80% of the sum insured value.
Claim Process
In the event of an incident with your smartphone, you can effortlessly register a claim using any of the following methods.
Step 1: Raise a Request
Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
Email Us: assure@zopper.com
WhatsApp Us: https://wa.me/+918929816876?text=Hi
Download Zopper's Customer Application: For Android Users | For iOS Users
Step 2: Share Device Details
Submit all necessary details and documents.
Report the issue within 48 hours of its occurrence.
Step 3: Device Pickup
A delivery associate will collect your device from your doorstep/dealer point.
Step 4: Service Centre Evaluation
The device will be diagnosed and repaired at a brand-authorised service centre.
Step 5: Return Delivery
Once repaired, the device will be delivered back to your doorstep/dealer point.
Beyond Economic Repair (BER)
Unlimited claims are allowed up to a total repair value of 80% of the invoice amount.
If the repair cost equals or exceeds 80% of the invoice amount, the case is considered a BER.
Upon BER settlement, the plan becomes null and void, and no further claims will be accepted.
Depreciation
In the event of a total loss or Beyond Economic Repair (BER), the final settlement amount will be reimbursed after deducting applicable depreciation and any previous repair costs.
Depreciation Chart
Age of the Device (From Purchase Date) | Depreciation (%age) |
90 days | 30 |
91 - 180 days | 45 |
181 - 365 days | 60 |
What This Plan Doesn't Cover?
Software issues, malfunctions or crashes due to viruses, or cyber-attacks
Theft, loss or damage under mysterious circumstances
Damage resulting from wilful neglect or intentional action
Damage due to:
· Natural disasters (fire, flood, lightning)
· Riots, strikes, or vandalism
Damages to accessories or SIM card
Damage caused due to :
· Use of an External product/accessory
· Any service, including upgrades or modifications, carried out by a non-authorised service centre.
If the device’s serial number has been altered, defaced, modified, or removed without prior written authorisation from the manufacturer
Recovery or reinstallation of software or user data
Cosmetic damages such as scratches or dents
Devices that were pre-activated before purchase, whether imported or purchased domestically
Demo or display units
Repairs performed by unauthorised third-party service providers
Repairs involving micro-soldering
Please Note:
If any discrepancies are found in your device details or purchase date, please correct them within 7 days of the plan start date by contacting:
Zopper Customer Care: +91 85100 21818 (Mon–Fri, 10:00 AM – 6:00 PM)
Zopper Official Email: assure@zopper.com