The Extended Warranty Plan safeguards your device from breakdowns for the chosen duration, ensuring worry-free use and complete peace of mind.
Key Benefits of the Plan
Unlimited claims up to 80% of the sum insured value
100% genuine spare parts
Repair via brand-authorised service centres
Quick and easy claims process
On-site service support
The product or any defective parts will be picked up and taken to the service centre if further diagnosis is required.
Plan Validity
Up to 4 years
No. of Claims
Unlimited claims are allowed up to 80% of the sum insured value
Claim Process
In the event of an incident with your television, you can effortlessly register a claim using any of the following methods.
Step 1: Raise a Request
Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
Email Us: assure@zopper.com
WhatsApp Us: https://wa.me/+918929816876?text=Hi
Download Zopper's Customer Application: For Android Users | For iOS Users
Step 2: Share Device Details
Submit all necessary details and documents.
Report the issue within 48 hours of its occurrence.
Step 3: Technician Visit
After confirmation from Zopper, a technician will visit your doorstep from the brand-authorised service centre for inspection of the product.
Step 4: Device Delivery
The device will be handed over to you after the completion of the service.
Beyond Economic Repair (BER)
Unlimited claims are allowed up to a total repair value of 80% of the sum insured.
If the repair cost equals or exceeds 80% of the invoice amount, the case is considered a BER.
If the product is declared BER and a settlement is made, no further claims can be filed under the same plan. The policy will be considered null and void.
Depreciation
In the event of a total loss or Beyond Economic Repair (BER), the final settlement amount will be determined after deducting device depreciation and any previous repair costs.
Depreciation Slab | ||||
Product | 2nd Year of Product Purchase | 3rd Year of Product Purchase | 4th Year of Product Purchase | 5th Year of Product Purchase |
LED & LCD TVs | 25% | 35% | 45% | 60% |
Air Conditioners | 25% | 35% | 45% | 60% |
Refrigerators | 25% | 35% | 45% | 60% |
Washing Machines | 25% | 35% | 45% | 60% |
Microwave Ovens | 25% | 35% | 45% | 60% |
Dishwashers | 25% | 35% | 45% | 60% |
Air Coolers | 25% | 35% | 45% | 60% |
A 10% salvage will be applied after the depreciation deduction, and the final amount will be transferred to the customer in the event of a total loss.
What This Plan Doesn't Cover?
Any loss or damage from unauthorised modifications and theft
Damage resulting from intentional actions or willful neglect
Damage to the other part of the device, excluding the screen
Minor scratches, remote, battery in accessories/consumable items (plastic body), or other aesthetic issues that do not affect the functionality of the TV, desktop or laptop
Damage due to natural disasters, fire, lightning, explosions, riots, strikes and vandalism.
Damage caused by:
An external product/accessory
Service (including upgrades and expansions) performed by any non-authorised service centre
If the serial number has been altered, defaced, modified or removed without the manufacturer's written permission
Accessories, routine maintenance, and cleaning
Please Note:
If any discrepancies are found in your device details or purchase date, please correct them within 7 days of the plan start date by contacting:
Zopper Customer Care: +91 85100 21818 (Mon–Fri, 10:00 AM – 6:00 PM)
Zopper Official Email: assure@zopper.com