Samsung ProtectMax Plans Terms & Conditions

A. ACCIDENTAL DAMAGE AND LIQUID DAMAGE PLAN (ADLD) - 1 Year

Applicable for Smartphones, Tablets, Laptops and Smartwatches*

The Plan
This Accidental and Liquid Damage Protection Plan (“Plan”) offered by Solvy Tech Solutions Pvt. Ltd. (“hereinafter referred to as “Zopper”) governs the support process for damages, as mentioned herein to select brand new smartphones (“Device/s”) of Samsung India Electronics Pvt. Ltd. (“hereinafter referred to as “Samsung”) in India in their original packaging.
This plan is not valid for products that are not Samsung and/or any products that are either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition.
Plan Term
Benefit(s) under the Plan begin when your Device is activated as per the below scenarios and will end on completion of one (01) year from the date of activation of the Plan (“Plan Term”).
2.1. When a Device and Samsung Care + Protect Max Services are purchased together, the Plan will be activated on the same day as the Device purchase.
2.2. Plan is purchased after the Device is purchased and/or activated: In this case, the Plan will be activated from the date of purchase. However, the Plan must be purchased within the stipulated timelines as provided in Clause 3.1 below.
Plan Eligibility
3.1. This Plan can only be purchased with the Device from Samsung’s official channels within 03 (three) days of the original Device purchase date on other channels. Suppose the customer wants to purchase the Plan within 03 days from the Device purchase date. In that case, the customer will be required to complete Device diagnostics on Samsung’s My Galaxy Application (“Application”) within 30 (thirty) days of Device Purchase. The purchase between 03 days to 30 days is not available for Fold/Flip smartphones.
3.2. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the information you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan.
3.3. The benefits under the Samsung Care Protect Max Accidental and Liquid Damage Protection Plan are in addition to those provided by the manufacturer under the Manufacturer’s Warranty.
3.4. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.

Plan Details

4.1. “Registered” Device

The Device that was successfully registered under the Plan within the stipulated time period as defined in clause 3.1 above is termed as “Registered Device”.

4.2. Customer

The purchaser of the Registered Device, whose name is mentioned on the original invoice, is the Customer. The purchaser’s spouse, children, and parents can also use the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorised to use the Registered Device.

4.3. Benefits Value

Unlimited claims are allowed; however, each claim raised is subject to a maximum of up to the invoice value during the plan's term_.

There is a Processing Fee charged during a repair event under the Accidental and Liquid Damage Protection Plan as mentioned below:

Smartphones Category - Accidental Damage & Liquid Damage Plan (1 Year)
Category	Devices	Processing fee (incl. tax) in INR
Luxury (Fold)	Z Fold Series: Z Fold 6, Z Fold 5, Z Fold 4, Z Fold 3 5G, Fold 2TB, Fold (Purchase window - 3 days)	10999
Luxury (Flip)	Z Flip Series: Z Flip 6, Z Flip 5, Z Flip 5G, Z Flip 4, Z Flip (Purchase window - 3 days)	9249
Super Premium	N Series: N20, N20 Ultra Note Series: Note 10,Note 10+, Note 20, Note 20 Ultra 5G, Note 9 S Series: S9, S9+, S10, S10+, S10e, S20, S20+, S20 Ultra, S21, S21+5G, S21 Ultra 5G, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, S24, S24+, S24 Ultra, S25, S25+, S25 Ultra Z Flip Series: Z Flip 3, Z Flip 3 5G	3699
Premium	A Series: A52s 5G, A53 5G, A54 5G, A55 5G, A56 5G, A72, A73 5G Note Series: Note10 Lite S Series: S23 FE, S10 Lite, S20 FE 5G, S21 FE 5G, S24 FE	2349
High	A Series: A25 5G, A33 5G, A34 5G, A35 5G, A36 5G, A51, A52, A70, A70s, A71, A80, A9 (2018) F Series: F54 5G, F55 5G, F62 M Series: M35 5G, M51, M52 5G, M55 5G X Series: X Cover 7, X Cover 7 (Enterprise Edition)	1999
Mid	A Series: A12 128GB, A13, A13(Enterprise Edition), A14, A14 (Enterprise Edition), A14 4G, A14 5G, A15, A15 5G (Enterprise Edition), A16 5G, A04s, A20s, A21s, A22, A23, A23 5G, A30, A30s, A31, A32, A32 (6 & 8 GB), A50, A50s, A6, A6+, A7 (2018), A8+ F Series: F13, F14 5G, F16 5G, F22, F23, F34 5G, F41, F42 5G J Series: J6, J+, J7 Duo, J8 M Series: M13 5G, M15 5G, M15 5G PRIME, M21, M21 (2021) 4GB, M21 (2021) 6GB, M30, M30s, M31, M31 Prime, M31s, M31s (Amazon Prime Edition), M32, M33 5G, M34 5G, M40, M42	1399
Mass	A Series: A03, A03 Core, A03s, A04, A04e, A04s, A05, A05s, A06 5G, A10, A10s, A20 F Series: F02s, F04, F05, F06 5G, F12, F15 5G J Series: J2 (2018), J4, J4+ M Series: M01, M01s, M02, M02s, M04, M05, M10, M10s, M11, M12, M13, M14, M20	1049

Tablets Category - Accidental Damage & Liquid Damage Plan (1 Year)
Category	Devices	Processing Fee (INR)
Premium	Tab S10 Series, Tab S9 Series, Tab S9FE+, Tab S8 series, Tab S7 (LTE & Wi-Fi), Tab S7+ (LTE & Wi-Fi), Tab S6 (LTE & Wi-Fi)	1,599
High	Tab S9 FE, Tab S7 FE (LTE & Wi-Fi), Tab S6 Lite (LTE), Tab S5e, Tab S4	1,599
Mid	Tab A8 (2022), Tab A7 (LTE & Wi-Fi), Tab S6 Lite (Wi-Fi), Tab A10.5, Tab A10.1 (LTE)	1099
Mass	Tab A7 Lite (LTE & Wi-Fi), Tab A8.0 (LTE & Wi-Fi), Tab A10.1 (Wi-Fi)	599

SC+ Pricing - Laptops
Category	Devices	Processing Fee (INR)
Ultra	Galaxy Book 4 Ultra, Galaxy Book 3 Ultra	13,500
Premium	Galaxy Book 4 Pro 360, Galaxy Book 4 360, Galaxy Book 4 Pro, Galaxy Book 3 Pro 360, Galaxy Book 3 360, Galaxy Book 3 Pro, Galaxy Book2 360, Galaxy Book2 Pro, Galaxy Book2 Pro 360, Galaxy Book Biz	5,500
High	Galaxy Book 4, Galaxy Book 3 (i7, i5-16GB), Galaxy Book 2 (i7, i5 16 GB)	4,400
Mid	Galaxy Book 3 (i5, 8GB), Galaxy Book 2 (i5)	3,250
Mass	Galaxy Book Go	1,750

SC+ Pricing - Smartwatches
Category	Devices	Processing Fee (INR)
Premium	Watch Ultra, Watch 7, Watch 6, Watch 6 Classic, Watch 5, Watch 5 Pro, Watch 4, Watch 4 Classic, Watch 3, Watch Active 2, Galaxy Watch	1,499

Please note that the Device list mentioned here is not exhaustive. In case your Device does not figure in the list here, please go through the claim process to know the processing fee applicable for your Device.

4.4 Scope of Service under the Plan

Provided the Registered Device is handed over to Zopper or its authorised channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan, the following conditions would be considered under the Plan.

4.4.1. Inclusions

4.4.1.1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Registered Device

4.4.1.2. Fails to work because fluid has accidentally entered its internal circuitry, touch panel, sub-board or battery, resulting in stoppage of the Registered Device

4.4.2. Exclusions

4.4.2.1. If the Plan has been purchased beyond the eligible purchase window as defined in Clause 3.1.

4.4.2.2. If any damages are found in the images captured during plan purchase, the same will be validated during the claim request and will lead to rejection.

4.4.2.3. Any damages to the Registered Device before the Plan activation

4.4.2.4. Any damages reported within 07 (seven) days of activation of the Plan

4.4.2.5. Theft or loss of Smartphones, Tablets, Laptops and Smartwatches

4.4.2.6. Any damage to the Registered Device:

4.4.2.6.1. Due to an Intentional act or willful neglect

4.4.2.6.2. Under mysterious circumstances, including lost or stolen

4.4.2.6.3. Due to the serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of Samsung

4.4.2.6.4. Due to any experiments or tests and/or alterations resulting in any abnormal conditions of the Registered Device

4.4.2.7. Damage caused by:

4.4.2.7.1. A product/accessory that is not the Registered Device

4.4.2.7.2. Operating the Registered Device outside the permitted or intended uses described by the manufacturer

4.4.2.7.3. Service (including upgrades and expansions) performed by anyone who is not an Authorised Service Centre(“ASC”)

4.4.2.7.4. Third-party products or their effects on or interactions with the Registered Device or the software

4.4.2.8. Damages to the device due to a terrorist attack, war, fire, lightning, earthquake, floods or an act of God

4.4.2.9. Damaged device where the IMEI/Serial No. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as the identification of the device IMEI.

4.4.2.10. Damage caused by to electrical surge or an electromagnetic pulse (EMP)

4.4.2.11. Any unauthorised access, modification, or alteration to the covered device.

4.4.2.12. Cost of any missing, unidentifiable, or damaged parts

4.4.2.13. Consequential loss of any kind or description, including wear & tear, manufacturing defects

4.4.2.14. Cosmetic damage to the Registered Device, including but not limited to scratches, dents and broken plastic on ports

4.4.2.15. Loss or damage covered by the supplier, dealer or Manufacturer’s Warranty

Special Exclusions
Zopper and Samsung shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:
5.1. Loss or damage due to mechanical or electrical breakdown or derangement, unless such loss is accidental damage, and which is not covered within the Manufacturer’s Warranty
5.2. Penalties for delay or detention in connection with guarantees of performance or efficiency
5.3. Zopper and Samsung shall not be liable if:
5.3.1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
5.3.2. Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request within 7 days of information being requested by Zopper.
5.3.3. The Customer is unable to submit the Registered device for repair at a Samsung Authorised Service Centre within 7 days from the scheduled date of the repair request or before the expiry of the plan, whichever is earlier
5.3.4 The Customer cannot pay the deductible within 7 days from the payment requested date or expiry of the plan, whichever is earlier.
5.4. In any action, suit or other proceeding where the Zopper or underwriting Zopper(s) alleges that because of the provisions of the exceptions or exclusions above, any loss, destruction or damage is not included under this Plan, the burden of proving that such loss, destruction or damage is included, shall be upon the Customer
Worldwide Cover
6.1 Territorial Scope: Global
However, Samsung may limit the provision of the Samsung Care Services ProtectMax ADLD Plan to the country where the covered device was originally purchased.
AND
This Samsung Care Services ProtectMax ADLD Plan may not be available in all countries and is not available where prohibited by law.
Plan Activation Process
Instant activation: You do not need to activate the Plan. Your Device is automatically covered under the Plan from the Plan purchase date.
Service Request Process
In the event of damage to the Registered Device, you (Customer) are required to:
8.1. Immediately (not later than 07 days from the time of the defect) inform Zopper through the Samsung Consumer Web Portal, Samsung Call Centre, or Samsung Authorised Service Centre detailing the defect, and any documentary evidence of the defect.
8.2. The Customer needs to share the IMEI/Serial no. details of the Registered Device before raising the request. Failing this, you will not be eligible to receive any benefits of the Samsung Care Services, and no claims shall be entertained against Samsung or Zopper.
8.3. Answer a few questions about the incident. The process is completely paperless, so no documents will be required.
8.4. The customer shall not hand over the Registered Device for repairs at any service centre, including at any Samsung Authorised Service Centre (ASC), until Zopper confirms. It is expressly stated that Zopper will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you (Customer) before the approval from Zopper; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Service Request from Zopper will be solely handled by you customer at his/her expense.
Service Fulfilment Process
9.1. Zopper provides services through Carry-In Service for the Registered Device, which enables repair at the nearest Samsung Authorised Service Centre, as indicated in the Samsung Unified Web Portal. Customer Service will be performed at the Samsung Authorised Service Centres after verification of the entitlement and validity of the Plan. Once the service is complete, the customer will promptly be notified via the Samsung Unified Web Portal, SMS, and email.
9.2. Zopper reserves the right to change the method by which it may provide repair service to the customer and the registered device’s eligibility to receive a particular service method under this Plan. Service options, parts availability, and response times may vary depending on the city in which the customer lives.
Customer’s Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
10.1. To keep the IMEI/Serial no. details of your Registered Device secure and provide the same at the time of raising any claim. If you fail to provide the IMEI/Serial no. details as and when asked by Zopper, your claim shall not be processed and under no circumstances shall Zopper or Samsung be liable for the claim rejection.
10.2. Provide a copy of your Registered Device’s original proof of purchase when you raise a request.
10.3. Provide information about the reasons and causes of the damage to the Registered Device.
10.4. Provide identity proof if Zopper requests (when raising a ‘Damage Repair Request’) to verify the User of the Device, on which Plan is activated.
10.5. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage.
10.6. Follow Zopper's instructions, including, but not limited to, refraining from sending a Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan.
10.7. The customer must back up software and data residing on the Registered Device. DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, ZOPPER OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Zopper, or ASC, may return your Registered Device after the service event, subject to applicable updates. Zopper or the ASC may install the latest software updates as part of a hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third-party applications installed on the Registered Device may not be compatible or work with the Registered Device due to the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.
10.8. Fill & submit the necessary details and the declaration as required for submitting a valid Damage Repair Request
Cancellation and Refund
No Cancellation is allowed.
Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG, ZOPPER AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM ZOPPER’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SAMSUNG, ZOPPER AND ITS EMPLOYEES' AND AGENTS LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICE. SAMSUNG AND ZOPPER SPECIFICALLY DO NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT ZOPPER’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, ZOPPER’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO THE REPLACEMENT OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
Transfer Of Plan
13.1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void.
13.2. If the Registered Device is replaced under the Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as the Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
13.3. The customer is responsible for sharing the replaced Device's IMEI/Serial number and the replacement invoice issued by the ASC.
General Terms
14.1. Zopper may subcontract or assign performance of its obligations to third parties, but shall not be relieved of its obligations to you in doing so.
14.2. Zopper is not responsible for any failures or delays in performing under the Plan due to events outside its reasonable control.
14.3. You are not required to perform preventative maintenance on the Registered   Device to receive service under the Plan.
14.4   The Device is covered for damages occurring anywhere in the world.
14.5. This Plan is not offered to persons who have not reached the age of majority. It may not be available in all states and is not available where prohibited by law.
14.6. In carrying out its obligations, Zopper may, at its discretion and solely to monitor the quality of its response, record part or all of the calls between you and it.
14.7. Zopper have security measures that protect your data against unauthorised access, disclosure, and unlawful destruction. You will be responsible for the instructions you give to Zopper regarding the processing of data, and Zopper will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or have questions regarding how your data may be impacted by being processed in this way, contact our Service at the support mediums provided, such as support@zopper.tech.
14.8. You agree that any information or data disclosed to Zopper under this Plan is not confidential or proprietary to you. Furthermore, you agree that Zopper may collect and process data on your behalf when it provides services. This may include transferring your data to affiliated companies or service providers in accordance with Zopper's Customer Privacy Policy, details of which are available on its website under https://zopper.in/privacy/.
14.9. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Zopper’s entire understanding with respect to the Plan.
14.10. Zopper is not obligated to renew this Plan. If Zopper does offer a renewal, they will determine the price and terms.
14.11. There is no informal dispute settlement process available under this Plan.
14.12. Suppose any section or portion of a section of these terms and conditions is deemed invalid, void or unenforceable. In that case, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect.
14.13. These terms and conditions shall be governed by and construed under the laws of India.
14.14. These terms and conditions do not affect your statutory rights as a consumer.
14.15. Zopper reserves the right to change or modify the terms of this Plan at its discretion.
Support Contact Details:
15.1. Samsung Customer Service Number: 18002021234 (Mon-Sun, 09:00 AM - 09:00 PM)
15.2. Samsung Customer Service Email ID: support.careplus@samsung.com

B. SCREEN PROTECTION PLAN (SP) - 1 Year

Applicable for Smartphones and Tablets*

The Plan
Screen Protection Plan offered by Solvy Tech Solutions Private Limited (hereinafter referred to be as “Zopper”) governs the support process for screen (also referred to as display, touch screen, touch panel, LCM) damages to brand new smartphones (“Device/s”) sold by authorised sales channels of Samsung India Electronics Private Limited (“hereinafter referred to be as “Samsung”) in India in their original packaging. Screen Damage is any external, visible damage to the smartphone’s screen that impairs the smartphone's usage or functionality.
This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.
Plan Term
Benefit(s) under the Plan begin when your device is activated as per the below scenarios and will end on completion of one (01) year from the date of activation of the Plan (“Plan Term”):
2.1. When a Device and Samsung Care Services are purchased together, the Plan will be activated on the same day as the device purchase.
2.2. Plan is purchased after the Device is bought and/or activated: In this case, the Plan will be activated from the date of purchase. However, the Plan must be purchased within the stipulated timelines as provided in Clause 3.1 below.
Plan Eligibility
3.1 This Plan can be purchased within 3 (three) days of the original Device purchase date. In case the customer wants to purchase the plan beyond 3 days from the Device purchase date, then the customer would be required to complete Device diagnostics on Samsung’s My Galaxy Application (“Application”) within 30 (thirty) days of Device Purchase. The purchase between 3 and 30 days is unavailable for Fold/Flip smartphones.
3.2 The terms of this Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Screen Damage Repair Request, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of the Plan.
3.3 The benefit of accidental screen damage protection provided by the Plan is in addition to the benefits provided by the manufacturer’s warranty.
3.4. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.

Coverage Details

4.1 “Registered” Device

The Samsung Device successfully registered under the Plan within the stipulated period defined in clause 3.1 above is termed “Registered Device”.

4.2 Customer

The purchaser of the Registered Device, whose name is mentioned on the purchase Invoice, is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorised to use the Registered Device.

4.3 Benefits Value

Unlimited claims are allowed; however, each claim raised is subject to a maximum of up to the invoice value during the term of the Plan. Any other repairs during the Plan Term or all subsequent repair requests shall be considered as paid repairs only, and the Customer is liable to make payments for such repair requests if undertaken through Zopper.

There is a Processing Fee charged during a repair event under Screen damage protection as mentioned below:

Smartphones Category - Screen Protection Plan (1 year)
Category	Devices	Processing fee (incl. tax) in INR
Luxury (Fold)	Z Fold Series: Z Fold 6, Z Fold 5, Z Fold 4, Z Fold 3 5G, Fold 2TB, Fold (Purchase window - 3 days)	10499
Luxury (Flip)	Z Flip Series: Z Flip 6, Z Flip 5, Z Flip 5G, Z Flip 4, Z Flip (Purchase window - 3 days)	8499
Super Premium	N Series: N20, N20 Ultra Note Series: Note 10,Note 10+, Note 20, Note 20 Ultra 5G, Note 9 S Series: S9, S9+, S10, S10+, S10e, S20, S20+, S20 Ultra, S21, S21+5G, S21 Ultra 5G, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, S24, S24+, S24 Ultra, S25, S25+, S25 Ultra Z Flip Series: Z Flip 3, Z Flip 3 5G	3299
Premium	A Series: A52s 5G, A53 5G, A54 5G, A55 5G, A56 5G, A72, A73 5G Note Series: Note10 Lite S Series: S23 FE, S10 Lite, S20 FE 5G, S21 FE 5G, S24 FE	1999
High	A Series: A25 5G, A33 5G, A34 5G, A35 5G, A36 5G, A51, A52, A70, A70s, A71, A80, A9 (2018) F Series: F54 5G, F55 5G, F62 M Series: M35 5G, M51, M52 5G, M55 5G X Series: X Cover 7, X Cover 7 (Enterprise Edition)	1699
Mid	A Series: A12 128GB, A13, A13(Enterprise Edition), A14, A14 (Enterprise Edition), A14 4G, A14 5G, A15, A15 5G (Enterprise Edition), A16 5G, A04s, A20s, A21s, A22, A23, A23 5G, A30, A30s, A31, A32, A32 (6 & 8 GB), A50, A50s, A6, A6+, A7 (2018), A8+ F Series: F13, F14 5G, F16 5G, F22, F23, F34 5G, F41, F42 5G J Series: J6, J+, J7 Duo, J8 M Series: M13 5G, M15 5G, M15 5G PRIME, M21, M21 (2021) 4GB, M21 (2021) 6GB, M30, M30s, M31, M31 Prime, M31s, M31s (Amazon Prime Edition), M32, M33 5G, M34 5G, M40, M42	1099
Mass	A Series: A03, A03 Core, A03s, A04, A04e, A04s, A05, A05s, A06 5G, A10, A10s, A20 F Series: F02s, F04, F05, F06 5G, F12, F15 5G J Series: J2 (2018), J4, J4+ M Series: M01, M01s, M02, M02s, M04, M05, M10, M10s, M11, M12, M13, M14, M20	799

SC+ Pricing - Tablets
Category	Devices	Processing Fee (INR)
Premium	Tab S10 Series, Tab S9 Series, Tab S9FE+, Tab S8 series, Tab S7 (LTE & Wi-Fi), Tab S7+ (LTE & Wi-Fi), Tab S6 (LTE & Wi-Fi)	1,599
High	Tab S9 FE, Tab S7 FE (LTE & Wi-Fi), Tab S6 Lite (LTE), Tab S5e, Tab S4	1,599
Mid	Tab A8 (2022), Tab A7 (LTE & Wi-Fi), Tab S6 Lite (Wi-Fi), Tab A10.5, Tab A10.1 (LTE)	1099
Mass	Tab A7 Lite (LTE & Wi-Fi), Tab A8.0 (LTE & Wi-Fi), Tab A10.1 (Wi-Fi)	599

Please note that the Device list mentioned here is not exhaustive. If your Device does not figure in the list, please go through the claim process to find out the processing fee applicable to it.

4.4. Scope of Service under the Plan

Provided the Registered Device is handed over to Zopper or its authorised channels in its entirety during the Screen Damage Repair Request Process & that you have submitted the documents as desired under the Plan, the following conditions would be considered under the Plan.

4.4.1. Inclusions

If the Registered Device:

4.4.1.1 Suffers accidental physical screen damage like a broken, cracked or shattered screen

4.4.2. Exclusions

The Plan will not cover:

4.4.2.1. If the Plan has been purchased beyond the eligible purchase window as defined in 3.1.

4.4.2.2. If any damages are found in the images captured during plan purchase, the same will be validated during the claim request and will lead to rejection.

4.4.2.3. Any Damage reported within 07 (seven) days of registration of the Plan

4.4.2.4. Any loss or damage to the Registered Device:

4.4.2.4.1. Due to an Intentional act or willful neglect

4.4.2.4.2. Arising before or after the Plan term

4.4.2.4.3. Under mysterious circumstances, including lost or stolen

4.4.2.4.4. Due to a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer

4.4.2.5. Damage caused by:

4.4.2.5.1. A product/accessory that is not the Registered Device

4.4.2.5.2. Service (including upgrades and expansions) performed by anyone who is not a Samsung Authorised Service Centre (“ASC”)

4.4.2.5.3. Third-party products or their effects on or interactions with the Registered Device or the software

4.4.2.5.4. Recalls or modifications to the Registered Device

4.4.2.5.5. Consequential loss of any kind or description, including wear & tear, or otherwise due to normal ageing of the product or manufacturer defect

4.4.2.5.6. Cosmetic damages like scratches, dents and broken plastic on ports

4.4.2.5.7. Loss or damage covered by the supplier, dealer or manufacturer’s limited warranty

4.4.2.5.8. Any loss affecting to SIM card and any ancillary products, even if the Registered Device results in a complete stoppage of working

4.4.2.6. Damages to the Registered Device due to a terrorist attack, war, fire, lightning, earthquake, floods or an act of God.

4.4.2.7. Damaged Registered Device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as the identification of the device IMEI.

4.4.2.8. Damage caused by to electrical surge or an electromagnetic pulse (EMP).

4.4.2.9. Any unauthorised access, modification, or alteration to the covered device.

4.4.2.10. Cost of any missing parts or unidentifiable damaged parts.

Special Exclusions
Zopper or Samsung shall not be liable in respect of loss or damage to the Registered Device relating to or caused by the following:
5.1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
5.2. Loss or damage due to mechanical or electrical breakdown or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
5.3. Penalties for delay or detention in connection with guarantees of performance or efficiency
5.4 Damage due to the Registered Device, which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
5.5 Zopper or Samsung shall not be liable for a damage repair request if:
5.5.1. The Customer is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device, and/or,
5.5.2. Due to the inability of the Customer to submit either the Repair Request processing documents or supporting documents required for processing the request within 7 days of information being requested by Zopper.
5.5.3. The Customer is unable to submit the Registered Device for repair at a Samsung Authorised Service Centre within 7 days from the scheduled date of the repair request or before the expiry of the plan, whichever is earlier.
5.5.4. The Customer cannot pay the deductible within 7 days from the payment requested date or expiry of the plan, whichever is earlier.
Plan Activation Process
Instant activation: You do not need to activate the Plan. Your smartphone is automatically covered under the Plan from the Plan purchase date.
Worldwide Cover
7.1. Territorial Scope: Global
However, Samsung may limit the service provision of the Samsung Care Services ProtectMax SP Plan to the country where the covered device was originally purchased.
AND
This Samsung Care Services ProtectMax SP Plan service may not be available in all countries and is not available where prohibited by law.
Screen Damage Repair Request Process
In the event of damage to the Registered Device, you (Customer) are required to:
8.1. Immediately (not later than 07 days from the time of the defect) inform Zopper through the Samsung Consumer Web Portal, Samsung Call Centre, or Samsung Authorised Service Centre detailing the defect, and any documentary evidence of the defect.
8.2. You need to share the IMEI/Serial no. details of the Registered Device before raising the request. Failing this, you will not be eligible to receive any benefits from Samsung Care Services, and no claims shall be entertained against Samsung or Zopper.
8.3. Answer a few questions about the incident. The process is completely paperless, so no documents will be required.
8.4. Please note that you will not hand over the Registered Device for repairs at any service centre, including any Samsung Authorised Service Centre (ASC), until Zopper confirms. It is expressly stated that Zopper will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you before the approval from Zopper; any liabilities arising out of such Screen Damage Repair Request before the in-principle approval of the requests from Zopper will be solely handled by You (Customer) at Your (Customer’s) own expense.
Screen Damage Repair Request Fulfilment Process
9.1. Zopper provides services through Carry In Service for the Registered Device, which enables repair at the nearest Samsung Authorised Service Centre as indicated in the Samsung Unified Web Portal. Customer service will be performed at the Samsung Authorised Service Centres after the entitlement and validity of the Plan are verified. Once the service is complete, the customer will promptly be notified via the Samsung Unified Web Portal, SMS, and email.
9.2. Zopper reserves the right to change the method by which it may provide repair service to the customer and the registered device’s eligibility to receive a particular service method under this Plan. Service options, parts availability, and response times may vary according to the customer's city.
Customer’s Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
10.1. To keep the IMEI/Serial no. details of your Registered Device secure and provide the same at the time of raising any claim. If you fail to provide the IMEI/Serial no. details as and when asked by Zopper, your claim shall not be processed and under no circumstances shall Zopper or Samsung be liable for the claim rejection.
10.2. Provide a copy of your Registered Device’s original proof of purchase at the time of raising a Screen Damage Repair Request (if requested)
10.3. Provide information about the reasons and causes of the damage to the Registered Device. Provide identity proof if requested by Zopper (at the time of raising a Screen Damage Repair Request) to verify the User of the Registered Device, on which Plan is activated
10.4. Provide identity proof if requested to verify the Customer of the Plan at the time of raising a Screen Damage Repair Request (if requested)
10.5. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
10.6. Follow instructions Zopper gives you, including but not limited to refraining from sending a Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan
10.7. Take a backup and delete the data residing in the Device. DURING THE FULFILLMENT OF SCREEN DAMAGE PROTECTION SERVICE, ZOPPER OR THE ASC MAY DELETE THE DEVICE'S CONTENTS AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Zopper or the ASP will return the Device after the service event or provide a replacement device as per the Brand’s service policies. Zopper or the ASCs may install the latest software updates as part of a hardware service that will prevent the Device from reverting to an earlier operating system version as per the Brand’s service policies. Third-party applications installed on the Device may or may not be compatible or work with the Device due to such operating system upgrade or update. Customers will be responsible for reinstalling all other software programs, applications, data and passwords as they need post such service interventions as part of the Screen Damage Repair Request fulfilment.
Cancellation and Refund
No cancellation is allowed.
Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZOPPER, SAMSUNG AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM ZOPPER’S OBLIGATIONS UNDER THIS PLAN. ZOPPER SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPLACE THE DAMAGED SCREEN OF THE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT ZOPPER’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, ZOPPER’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO THE REPLACEMENT OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE.
Transfer of Plan
13.1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void.
13.2 If the Registered Device is replaced under the Manufacturer’s Warranty during the Plan Term, the replacement Device will be termed Registered Device, with the applicable Plan benefits for the remaining period.
13.3. The customer is responsible for sharing the replaced Smartphone’s IMEI/Serial number and the replacement invoice issued by the Authorised Service Centre.
General Terms
14.1. Zopper may subcontract or assign performance is not relieved of its obligations to you in doing so of its obligations to third parties but shall not be relieved of its obligations to you in doing so
14.2. Zopper is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
14.3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan
14.4. The smartphone is covered for damages occurring anywhere in the world. However, as per the process mentioned, the repair will be done only in India.
14.5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
14.6. In carrying out its obligations, Zopper may, at its discretion and solely to monitor the quality of its response, record part or all of the calls between you and them.
14.7. Zopper has security measures that should protect your data against unauthorised access or disclosure and unlawful destruction. You will be responsible for the instructions you give to Zopper regarding the processing of data, and Zopper will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact our Service at the support mediums provided, such as support@zopper.tech
14.8. You agree that any information or data disclosed to Zopper under this Plan is not confidential or proprietary to you. Furthermore, you agree that Zopper may collect and process data on your behalf when it provides services. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Zopper, details of which are available on its website under https://zopper.in/privacy/.
14.9. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Zopper’s entire understanding with respect to the Plan
14.10. Zopper is not obligated to renew this Plan. If Zopper does offer a renewal, they will determine the price and terms
14.1. There is no informal dispute settlement process available under this Plan
14.12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
14.13. These terms and conditions shall be governed by and construed under the laws of India
14.14. These terms and conditions do not affect your statutory rights as a consumer
14.15. Zopper reserves the right, at its discretion, to change or modify the terms of this Plan
Support Contact Details:
15.1. Samsung Customer Service Number: 18002021234 (Mon-Sun, 09:00 AM - 09:00 PM).
15.2. Samsung Customer Service Email ID: support.careplus@samsung.com.

C. Extended Warranty Plan (EW)

Applicable for Smartphones, Tablets, Laptops and Smartwatches*

The Plan:
This Extended Warranty Plan offered by Solvy Tech Solutions Private Limited (hereinafter referred to as “Zopper”) for applicable Samsung Devices governs the support process for mechanical and electrical breakdown/defects to the extent provided herein. The Plan extends the manufacturer’s warranty for select brand-new smartphones, tablets, laptops and smartwatches (“Device/s”) sold by Samsung via its official channels.
This plan is not valid for any products that are refurbished or purchased by a customer after the first customer returns them, even in unboxed condition.
Plan Term:
Benefit(s) under the Plan begin from the next day after the expiry of the Manufacturer’s warranty (“Plan Start Date”) on the Device and end on completion of one (01) year from the Plan Start date (“Plan Term”).
Plan Eligibility:
3.1. This Plan can be purchased within 180 (one hundred eighty) days of the original device purchase date, and subject to the Device being in its perfect working condition.
3.2. The terms of this Plan, the original sales receipt for your Plan, the proof of your identity, the indemnification you provide about the working condition of the Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan.
3.3. Benefits under the extended warranty plan are an extension of the benefits provided by the Manufacturer’s Warranty.
3.4. An unlimited number of Repair Requests (as defined in Point 4.3) at the time of Repair Requests is allowed during the term of the Plan. All subsequent Repair Requests shall be considered for paid repair only.
Plan Details
4.1. “Registered” Device
A " Registered Device " is a device that has been successfully registered under the Plan within the stipulated time period as defined in clause 3.1 above.
4.2. Customer
The purchaser of the Registered Device, whose name is mentioned on the original invoice, is the Customer. The purchaser’s spouse, children, parents and siblings or the recipient of the Registered Device as a gift, can also be the user, subject to the fulfilment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Customer shall mean any representative/employee of the company authorised to use the Registered Device.
4.3. Benefits Value
Unlimited claims are allowed; however, each claim raised is subject to a maximum of up to the invoice value during the plan's term.
4.4. Scope of Service under the Plan
Provided the Registered Device is handed over to Samsung’s Authorised Service Centre or Zopper or its authorised channels in its entirety during the Repair Request Process & that the Customer has submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of Samsung in India, the following conditions would be considered under the Plan:
4.4.1. Inclusions
Any mechanical or electrical breakdown/defects to the Registered Device to the extent provided by the Manufacturer’s Warranty, including the cost of parts and labour for products manufactured in India or legally imported into India and sold through Samsung's official sales channels, and supported by an invoice and the Manufacturer’s Warranty/Guarantee.
4.4.2. Exclusions
4.4.2.1. If the Plan has been purchased beyond the eligible purchase window as defined in Clause 3.1 above.
4.4.2.2. Plan purchased and activated on a defective Device.
4.4.2.3. Costs implicitly or explicitly covered by any manufacturer’s, supplier’s or repairer’s guarantee or warranty.
4.4.2.4. Theft or loss of the Smartphones, Tablets, Laptops and Smartwatches.
4.4.2.5. Non-operating and cosmetic defects to the Registered Device, such as defects to paintwork, product finish, dents or scratches.
4.4.2.6. Any accidental, liquid, or physical damage to the Registered Device.
4.4.2.7. Accessories or consumable items used in or with the Registered Device unless covered under a separate warranty policy.
4.4.2.8. Normal wear and tear of items not integral to the functioning of the Registered Device.
4.4.2.9. Benefits under the Plan will not under any circumstances, extend to any loss or injury to a person or loss or defect to property or any incidental, contingent, special or any direct or indirect loss and consequential defects including but not limiting to losses incurred due to any delay in rendering service related to this Plan and loss of use during the period that the Registered Device is at an Authorised Service Centre and/or while awaiting parts.
4.4.2.10. Defect caused by unauthorised repair, theft, burglary and accident, including storm and/or hurricane, abuse, misuse, sand, dust, water, negligence, malicious defect, impact, corrosion, battery leakage, animal or insect infestation or intrusion.
4.4.2.11. Defect resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current.
4.4.2.12. Problems or defects not covered under the original manufacturer’s warranty/Guarantee
4.4.2.13. Damage to the device caused by a terrorist attack, war, fire, lightning, earthquake, floods, or an act of God.
4.4.2.14. Damaged Device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as the identification of the device IMEI.
4.4.2.15. Damage caused by to electrical surge or an electromagnetic pulse (EMP).
4.4.2.16. Any unauthorised access, modification, or alteration to the covered device.
4.4.2.17. Any defect in the batteries.
4.4.2.18. Cost of any missing parts or unidentifiable, or damaged parts.
4.4.2.19. Batteries, internal or external to the Registered Device.
4.4.2.20. Recalls or modifications to the Registered Device.
4.4.2.21. Failure to follow the manufacturer’s instructions or Zopper's instructions during the term of the Plan.
4.4.2.22. Use of batteries, chargers, and/or accessories not approved by the manufacturer, and incorrect electrical leads or connections.
4.4.2.23. The cost of repairing, restoring or reconfiguring software.
4.4.2.24. Any consequential or incidental defects arising from the use or loss of use of the Registered Device.
4.4.2.25. If the Registered Device is sold by the original buyer to another party.
4.4.2.26. The Registered Device is not used in accordance with the manufacturer’s guidelines for usage of the Registered Device, including but not limited to regular maintenance & upkeep of the Registered Device.
Special Exclusions
Zopper and Samsung shall not be liable in respect of loss or defect to Registered Device relating to or caused by the following:
5.1. Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device.
5.2. Loss or defect due to mechanical or electrical breakdown or derangement, unless such loss is not accidental defect, and which is covered within the Manufacturer’s Warranty during the Plan Term of the Manufacturer’s Warranty.
5.3. Penalties for delay or detention or in connection with guarantees of performance or efficiency.
5.4. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary.
5.5. Loss due to deterioration, wearing away, or wearing out of any part of the Registered Device that is caused by or naturally resulting from its normal use or exposure.
5.6. Zopper and Samsung shall not be liable if:
5.6.1. The Customer or User is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or the plan is purchased for the Registered Device after [180 calendar days] from the date of purchase of the Registered Device.
5.6.2. Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request within 7 days of information being requested by Zopper.
5.6.3. The Customer is unable to submit the Registered device for repair at a Samsung Authorised Service Centre within 7 days from the scheduled date of the repair request or before the expiry of plan, whichever is earlier
5.6.4. The Customer is unable to pay the deductible within 7 days from the payment requested date or the plan's expiry, whichever is earlier.
5.7. The Plan shall also not cover a loss:
5.7.1. In any action, suit or other proceeding where Zopper or its underwriting Zopper(s), alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, defect or liability is not covered by this Plan, the burden of proving that such loss, destruction, defect or liability is covered shall be upon the Customer.
Worldwide Cover
6.1. Territorial Scope: Global
However, Samsung may limit the Samsung Care Service ProtectMax EW Plan service provision to the country where the covered device was originally purchased.
AND
This Samsung Care Services ProtectMax EW Plan service may not be available in all countries and is not available where prohibited by law.
Plan Activation Process
Instant activation: You do not need to activate the Plan. Your Device is automatically covered under the Plan from the Plan purchase date.
Service Request Process
In the event of a defect to the Registered Device, you (Customer) are required to:
8.1. Immediately (not later than 7 Days from the time of the defect) inform Zopper through the Samsung Consumer Web Portal, Samsung Call centre or Samsung Authorised service centre, detailing the defect, and any documentary evidence of the defect.
8.2. Submit all repair request-related information/documents as mentioned in the Samsung Consumer Web Portal within 07 (seven) calendar days of raising the request, within the timelines as mentioned in the app, or communicated to the customer by Zopper.
8.3. You need to share the IMEI/Serial no. details of the Registered Device before raising the request. Failing this, you will not be eligible to receive any benefits of the Samsung Care Services, and no claims shall be entertained against Samsung or Zopper.
8.4. Please note, you (Customer) will not hand over the Registered Device for repairs at any service centre, including at any Samsung Authorised Service Centre, until confirmed by Zopper. It is expressly stated that Zopper or Samsung will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you (Customer) before the approval from Zopper; any liabilities arising out of such actions before the in-principal approval of the request from Zopper will be solely handled by you at your own expense.
Service Fulfilment Process
9.1. Zopper provides services through Carry In Service for the Registered Device, enabling repair at the nearest Samsung Authorised Service Centre as indicated in the Samsung Unified Web Portal. Customer service will be performed at the Samsung Authorised Service Centres after the entitlement and validity of the Plan are verified. Once the service is complete, the customer will promptly be notified via the Samsung Unified Web Portal, SMS, and email.
9.2. Zopper reserves the right to change the method by which it may provide repair service to the customer and the registered device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability, and response times may vary depending on the city in which the customer lives.
9.3. Zopper reserves the right to change the method by which it may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.
Customer’s Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
10.1. To keep the IMEI/Serial no. details of your Registered Device secure and provide the same at the time of raising any claim. If you fail to provide the IMEI/Serial no. details as and when asked by Zopper, your claim shall not be processed and under no circumstances shall Zopper or Samsung be liable for the claim rejection.
10.2. Provide a copy of your Registered Device’s original proof of purchase, if requested.
10.3. Provide information about the reasons and causes of the defect to the Registered Device.
10.4. Provide identity proof if requested to verify Customer or User of the Device on which the Plan is activated.
10.5. Respond to requests for information, including but not limited to the serial number of the Registered Device, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the defect and steps taken to avoid the defect
10.6. Follow instructions Zopper or Authorised Zopper Providers (ASPs) or Samsung gives you, including but not limited to refraining from sending a Registered Device that is not subject to service as per the Plan and packing the Registered Device in accordance with shipping instructions
10.7. Backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF SERVICE, ZOPPER OR THE ASP MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Zopper, or ASPs, may return your Registered Device after the service event or provide a replacement unit as the Registered Device was configured initially, subject to applicable updates. Zopper or the ASPs may install lthe atest software updates as part of a hardware service that may prevent the Registered Device from reverting to an earlier version of the Operating System. Third-party applications installed on the Registered Device may not be compatible or work with the Registered Device because of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.
10.8. Complete and submit the requested forms and the declaration as required to submit a valid repair request.
Cancellation And Refund
No cancellation is allowed.
Transfer Of Plan
12.1. The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void.
12.2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG, ZOPPER AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DEFECTS OR DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM ZOPPER’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SAMSUNG, ZOPPER AND ITS EMPLOYEES' AND AGENTS LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE REGISTERED DEVICE. SAMSUNG AND ZOPPER SPECIFICALLY DO NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE A REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT ZOPPER’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, ZOPPER’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO THE REPLACEMENT OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE.
General Terms
14.1. Zopper may subcontract or assign performance of its obligations to third parties, but shall not be relieved of its obligations to you in doing so.
14.2. Zopper is not responsible for any failures or delays in performing under the Plan due to events outside its reasonable control.
14.3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan.
14.4. This Plan is not offered to persons who have not reached the age of majority. It may not be available in all states and is not available where prohibited by law.
14.5. The Registered Device is covered for damages occurring anywhere in the world.
14.6. In carrying out its obligations, Zopper may, at its discretion and solely to monitor the quality of its response, record part or all of the calls between you and them.
14.7. Zopper have security measures that protect your data against unauthorised access or disclosure and unlawful destruction. You will be responsible for the instructions you give to Zopper regarding the processing of data, and Zopper will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or have questions regarding how your data may be impacted by being processed in this way, contact our Service at the support mediums provided, such as support@zopper.tech.
14.8. You agree that any information or data disclosed to Zopper under this Plan is not confidential or proprietary to you. Furthermore, you agree that Zopper may collect and process data on your behalf when it provides services. This may include transferring your data to affiliated companies or service providers in accordance with Zopper's Customer Privacy Policy, details of which are available on its website under https://zopper.in/privacy/.
14.9. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Zopper’s entire understanding with respect to the Plan
14.10. Zopper is not obligated to renew this Plan. If Zopper does offer a renewal, they will determine the price and terms
14.11. There is no informal dispute settlement process available under this Plan
14.12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
14.13. These terms and conditions shall be governed by and construed under the laws of India
14.14. These terms and conditions do not affect your statutory rights as a consumer
14.15. Zopper reserves the right, at its discretion, to change or modify the terms of this Plan.
Support Contact Details:
15.1. Samsung Customer Service Number: 18002021234 (Mon-Sun, 09:00 AM - 09:00 PM).
15.2. Samsung Customer Service Email ID: support.careplus@samsung.com.

D. COMPREHENSIVE PROTECTION PLAN COMBO - 2 YEARS

(ACCIDENTAL DAMAGE AND LIQUID DAMAGE ALONG WITH EXTENDED WARRANTY)

Applicable for Smartphones and Tablets

The Plan
This Comprehensive Protection Plan (“Plan”) offered by Solvy Tech Solutions Private Limited (hereinafter referred to be as “Zopper) Zopper governs the registration and support process for any kind of accidental and/or liquid damage or mechanical and electrical breakdown/defects for applicable Samsung devices to the extent provided herein. The plan is valid for select new smartphones and tablets sold by authorised sales channels of Samsung India Electronics Private Limited (“hereinafter referred to be as “Samsung”) in India in their original packaging.
This plan is not valid for any products that are either refurbished or purchased by a customer who posts a return from the first customer, even in an unboxed condition.
Plan Term
2.1. Benefit(s) under the Plan begin when your device is activated as per the below scenarios and will end on completion of two (02) years from the date of activation of the Plan (“Plan Term”):
2.1.1. When Device and Samsung Care Services are purchased together, the Plan will be activated the same day as the device purchase.
2.1.2. Plan is purchased after the device is purchased and/or activated: In this case, the Plan will be activated from the date of purchase. However, the Plan is to be purchased within the stipulated timelines as provided in Clause 3.1 below.
2.2. The Plan has two components, namely Accidental Damage & Liquid Damage (ADLD) and Extended Warranty (EW)
2.2.1. Benefits under the Accidental Damage & Liquid Damage (ADLD) Plan begin from the date of plan purchase and end on completion of the Plan term (2 Years) from the plan's activation date.
2.2.2. Benefits under the Extended Warranty (EW) Plan begin the day after the device's manufacturer’s warranty expires and end when the comprehensive protection plan duration is completed.
Plan Eligibility
3.1. This Plan can be purchased within 3 (three) days of the original device purchase date. In case the customer wants to purchase the plan beyond 3 days from the Device purchase date then the customer would be required to complete Device diagnostics on Samsung’s My Galaxy Application (“Application”) within 30 (thirty) days of Device Purchase. The purchase between 3 days to 30 days is available only for smartphones currently.
3.2. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan.
3.3. The benefits under the accidental damage protection Plan and extended warranty are in addition to the benefits provided by the manufacturer under the Manufacturer’s Warranty.
3.4. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.

Plan Details

4.1. “Registered” Device

The Device successfully registered under the Plan within the stipulated time period as defined in Clause 3.1 above is termed “Registered Device”.

4.2. Customer

The purchaser of the Registered Device, whose name is mentioned on the original invoice, is the Customer. The purchaser’s spouse, children, and parents can use the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorised to use the Registered Device.

4.3. Benefits Value

4.3.1. Unlimited claims are allowed for the Accidental Damage Protection plan; however, each claim raised is subject to a maximum of up to the invoice value during the term of the Plan.

There is a Processing Fee charged during a repair event under Accidental Damage from Handling as mentioned below:

Smartphones Category - Comprehensive Protection Plan (2 years)
Category	Devices	Processing fee (incl. tax) in INR
Luxury	Z Fold Series: Z Fold 6, Z Fold 5, Z Fold 4, Z Fold 3 5G, Fold 2TB, Fold (Purchase window - 3 days)	To be added
Luxury	Z Flip Series: Z Flip 6, Z Flip 5, Z Flip 5G, Z Flip 4, Z Flip (Purchase window - 3 days)	To be added
Super Premium	N Series: N20, N20 Ultra Note Series: Note 10,Note 10+, Note 20, Note 20 Ultra 5G, Note 9 S Series: S9, S9+, S10, S10+, S10e, S20, S20+, S20 Ultra, S21, S21+5G, S21 Ultra 5G, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, S24, S24+, S24 Ultra, S25, S25+, S25 Ultra Z Flip Series: Z Flip 3, Z Flip 3 5G	3499
Premium	A Series: A52s 5G, A53 5G, A54 5G, A55 5G, A56 5G, A72, A73 5G Note Series: Note10 Lite S Series: S23 FE, S10 Lite, S20 FE 5G, S21 FE 5G, S24 FE	2199
High	A Series: A25 5G, A33 5G, A34 5G, A35 5G, A36 5G, A51, A52, A70, A70s, A71, A80, A9 (2018) F Series: F54 5G, F55 5G, F62 M Series: M35 5G, M51, M52 5G, M55 5G X Series: X Cover 7, X Cover 7 (Enterprise Edition)	1899
Mid	A Series: A12 128GB, A13, A13(Enterprise Edition), A14, A14 (Enterprise Edition), A14 4G, A14 5G, A15, A15 5G (Enterprise Edition), A16 5G, A04s, A20s, A21s, A22, A23, A23 5G, A30, A30s, A31, A32, A32 (6 & 8 GB), A50, A50s, A6, A6+, A7 (2018), A8+ F Series: F13, F14 5G, F16 5G, F22, F23, F34 5G, F41, F42 5G J Series: J6, J+, J7 Duo, J8 M Series: M13 5G, M15 5G, M15 5G PRIME, M21, M21 (2021) 4GB, M21 (2021) 6GB, M30, M30s, M31, M31 Prime, M31s, M31s (Amazon Prime Edition), M32, M33 5G, M34 5G, M40, M42	1299
Mass	A Series: A03, A03 Core, A03s, A04, A04e, A04s, A05, A05s, A06 5G, A10, A10s, A20 F Series: F02s, F04, F05, F06 5G, F12, F15 5G J Series: J2 (2018), J4, J4+ M Series: M01, M01s, M02, M02s, M04, M05, M10, M10s, M11, M12, M13, M14, M20	999

Tablet Category - Comprehensive Protection Plan (2 years)
Category	Devices	Processing Fee (INR)
Premium	Tab S10 Series, Tab S9 Series, Tab S9FE+, Tab S8 series, Tab S7 (LTE & Wi-Fi), Tab S7+ (LTE & Wi-Fi), Tab S6 (LTE & Wi-Fi)	1,599
High	Tab S9 FE, Tab S7 FE (LTE & Wi-Fi), Tab S6 Lite (LTE), Tab S5e, Tab S4	1,599
Mid	Tab A8 (2022), Tab A7 (LTE & Wi-Fi), Tab S6 Lite (Wi-Fi), Tab A10.5, Tab A10.1 (LTE)	1099
Mass	Tab A7 Lite (LTE & Wi-Fi), Tab A8.0 (LTE & Wi-Fi), Tab A10.1 (Wi-Fi)	599

Please note that the Device list mentioned here is not exhaustive. If your device is not listed here, please go through the claim process to determine the processing fee applicable to your device.

4.3.2. The Extended Warranty Plan allows you to avail of an unlimited number of Repair Requests or one instance of replacement of your Registered Device.

4.4. Scope of Service under the Plan

4.4.1. Inclusions

4.4.1.1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Registered Device.

4.4.1.2. It fails to work because fluid accidentally enters its internal circuitry, touch panel, sub-board, or battery, resulting in the Registered Device's stoppage.

4.4.1.3. Any mechanical or electrical breakdown/defects to the registered device to the extent provided by the Manufacturer’s Warranty, including the cost of parts and labor for products manufactured in India or legally imported into India, sold through official sales channels of Samsung, and supported by an invoice and manufacturer’s Warranty/Guarantee.

4.4.2. Exclusions

4.4.2.1. If the Plan has been purchased beyond the eligible purchase window as defined in Clause 3.1.

4.4.2.2. If any damages are found in the images captured during plan purchase, the same will be validated during the claim request and will lead to rejection.

4.4.2.3. Any damages to the Registered Device prior to the Plan activation.

4.4.2.4. Any damages reported within 07 (seven) days of activation of the Plan.

4.4.2.5. Theft or loss of the Smartphones and Tablets.

4.4.2.6. Any damage to the Registered Device:

4.4.2.6.1. Due to an Intentional act or willful neglect.

4.4.2.6.2. Arising before or after the Plan Term.

4.4.2.6.3. Under mysterious circumstances, including lost or stolen.

4.4.2.6.4. Due to a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of Samsung.

4.4.2.6.5. Due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device.

4.4.2.7. Damage caused by:

4.4.2.7.1. A product/accessory that is not the Registered Device.

4.4.2.7.2. Operating the Registered Device outside the permitted or intended uses described by the manufacturer.

4.4.2.7.3. Service (including upgrades and expansions) performed by anyone who is not an Authorised Service Centre (“ASC”).

4.4.2.7.4. Third-party products or their effects on or interactions with the Registered Device or the software.

4.4.2.8. Damage to the device caused by a terrorist attack, war, fire, lightning, earthquake, floods, or an act of God.

4.4.2.9. Damaged Registered Device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as the identification of the device IMEI.

4.4.2.10. Damage caused by an electrical surge or an electromagnetic pulse (EMP).

4.4.2.11. Any unauthorised access, modification, or alteration to the covered device.

4.4.2.12. Cost of any missing, unidentifiable, or damaged parts.

4.4.2.13.Consequential loss of any kind or description, including wear & tear, manufacturing defects.

4.4.2.14. Cosmetic damage to the Registered Device, including but not limited to scratches, dents and broken plastic on ports.

Special Exclusions
Zopper and Samsung shall not be liable in respect of loss or damage to the Registered Device relating to or caused by the following:
5.1. Penalties for delay or detention in connection with guarantees of performance or efficiency.
5.2. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary.
5.3. Zopper and Samsung shall not be liable if:
5.3.1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
5.3.2. Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request within 7 days of information being requested by Zopper.
5.3.3. The Customer cannot submit the Registered device for repair at a Samsung Authorised Service Centre within 7 days from the scheduled date of the repair request or before the plan's expiry, whichever is earlier.
5.3.4. The Customer cannot pay the deductible within 7 days from the payment requested date or the expiry of the plan, whichever is earlier.
5.4. In any action, suit or other proceeding where the Zopper or underwriting Zopper(s) alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction or damage is not included under this Plan, the burden of proving that such loss, destruction or damage is included, shall be upon the Customer.
Worldwide Cover
6.1. Territorial Scope: Global
However, Samsung may limit the provision of the Samsung Care Services ProtectMax Combo Plan service to the country where the covered device was initially purchase.
AND
This Samsung Care Services ProtectMax Combo Plan service may not be available in all countries and is not available where prohibited by law.
Plan Activation Process
Instant activation: You do not need to activate the Plan. Your Device is automatically covered under the Plan from the Plan purchase date.
Service Request Process
In the event of damage to the Registered Device, you (Customer) are required to:
8.1. Immediately (not later than 07 days from the time of the defect) inform Zopper through the Samsung Consumer Web Portal or Samsung Call Centre, Samsung Authorised Service Centre, detailing the defect, and any documentary evidence of the defect. Answer a few questions on the incident. The process is completely paperless, so no documents will be required.
8.2. You need to share the IMEI/Serial no. details of the Registered Device before raising the request. Failing this, you will not be eligible to receive any benefits of the Samsung Care Services, and no claims shall be entertained against Samsung or Zopper.
8.3. Please note that you will not hand over the Registered Device for repairs at any service centre, including any Samsung Authorised Service Centre (ASC), until Zopper confirms. It is expressly stated that Zopper will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you before the approval from Zopper; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Service Request from Zopper will be solely handled by you (Customer) at your (Customer’s) own expense.
Service Fulfilment Process
9.1. Zopper provides services through Carry In Service for the Registered Device, enabling repair at the nearest Samsung Authorised Service Centre as indicated in the Samsung Unified Web Portal. Customer service will be performed at the Samsung Authorised Service Centres after the entitlement and validity of the Plan are verified. Once the service is complete, the customer will promptly be notified via the Samsung Unified Web Portal, SMS, and email.
9.2. Zopper reserves the right to change the method by which it may provide repair service to the customer and the registered device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability, and response times may vary depending on the city in which the customer lives.
Customer’s Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
10.1. To keep the IMEI/Serial no. details of your Registered Device secure and provide the same at the time of raising any claim. If you fail to provide the IMEI/Serial no. details as and when asked by Zopper, your claim shall not be processed and under no circumstances shall Zopper or Samsung be liable for the claim rejection.
10.2. Provide a copy of your Registered Device’s original proof of purchase when you raise a request.
10.3. Provide information about the reasons and causes of the damage to the Registered Device.
10.4. Provide identity proof if requested by Zopper (at the time of raising a ‘Damage Repair Request’) to verify the User of the Registered Device, on which Plan is activated.
10.5. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage.
10.6. Follow Zopper's instructions, including, but not limited to, refraining from sending a Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan.
10.7. Make sure to back up software and data residing on the Registered Device. DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, ZOPPER OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Zopper, or Authorised Service Centre may return your Registered Device after the service event, subject to applicable updates. Zopper or the Authorised Service Centre may install the latest software updates as part of the hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third-party applications installed on the Registered Device may not be compatible or work with the Registered Device due to the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.
Cancellation and Refund
No cancellation is allowed.
Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG, ZOPPER AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM ZOPPER’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SAMSUNG, ZOPPER AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICE. ZOPPER SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE A REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT ZOPPER’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, ZOPPER’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO THE REPLACEMENT OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE.
Transfer Of Plan
13.1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void.
13.2. If the Registered Device is replaced under the Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
13.3. The customer is responsible for sharing the replaced Device's IMEI/Serial number and the replacement invoice issued by the ASC.
General Terms
14.1. Zopper may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
14.2. Zopper is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
14.3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan
14.4. The Registered Device is covered for damages occurring anywhere in the world.
14.5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
14.6. In carrying out its obligations, Zopper may, at its discretion and solely to monitor the quality of its response, record part or all of the calls between you and them.
14.7. Zopper has security measures that should protect your data against unauthorised access or disclosure and unlawful destruction. You will be responsible for the instructions you give to Zopper regarding the processing of data, and Zopper will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan.
14.8. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided, such   as support@zopper.tech
14.9. You agree that any information or data disclosed to Zopper under this Plan is not confidential or proprietary to you. Furthermore, you agree that Zopper may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Zopper,   details   of   which   are   available   on   its   website   under https://zopper.in/privacy/
14.10. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Zopper’s entire understanding with respect to the Plan
14.11. Zopper is not obligated to renew this Plan. If either Zopper does offer a renewal, they will determine the price and terms
14.12. There is no informal dispute settlement process available under this Plan
14.13. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
14.14. These terms and conditions shall be governed by and construed under the laws of India
14.15. These terms and conditions do not affect your statutory rights as a consumer
14.16. Zopper reserves the right, at its discretion, to change or modify, the terms of this Plan
Support Contact Details:
15.1. Samsung Customer Service Number: 18002021234 (Mon-Sun, 09:00 AM - 09:00 PM)
15.2. Samsung Customer Service Email ID: support.careplus@samsung.com

COMPREHENSIVE PROTECTION PLAN COMBO - 2 YEARS/ 3 YEARS

(ACCIDENTAL DAMAGE AND LIQUID DAMAGE ALONG WITH EXTENDED WARRANTY)

Applicable For Laptops*

The Plan
The Comprehensive Protection Plan offered by Solvy Tech Solutions Private Limited (hereinafter referred to as “Zopper) governs the registration and support process for any kind of accidental and/or liquid damage or mechanical and electrical breakdown/defects for applicable Samsung devices to the extent provided herein. The plan is valid for select new laptops sold by authorised sales channels of Samsung India Electronics Private Limited (“hereinafter referred to as “Samsung”) in India in their original packaging.
This plan is not valid for products that are not Samsung and/or any products that are either refurbished or purchased by a customer who posts a return from the first customer, even in an unboxed condition.
Plan Term
2.1. Benefit(s) under the Plan begin when your device is activated as per the below scenarios and will end on completion of two (02) years from the date of activation of the Plan (“Plan Term”):
2.1.1. When Device and Samsung Care Services are purchased together, the Plan will be activated the same day as that of device purchase.
2.1.2. Plan is purchased after the device is purchased and/or activated: In this case, the Plan will be activated from the date of purchase of the Plan. However, the Plan is to be purchased within the stipulated timelines as provided in Clause 3.1 below.
2.2. The Plan has two components, namely Accidental Damage & Liquid Damage (ADLD) and Extended Warranty (EW):
2.2.1. Benefits under the Accidental Damage & Liquid Damage (ADLD) Plan begin from the date of plan purchase and end on completion of the Plan term (two or three years, as applicable) from the date of activation of the Plan.)
2.2.2. Benefits under the Extended Warranty Plan begin the next day after the expiry of the manufacturer’s warranty on the device and end on completion of the comprehensive protection plan duration.
Plan Eligibility
3.1. This Plan can be purchased until 3 days from the device purchase date, and subject to the Device being in its perfect working condition. The purchase window may be extended by Samsung, provided additional device diagnostics are available.
3.2. The terms of this Plan, the original sales receipt for the Plan, the original sales receipt of the registered device, the proof of Customer’s identity provided at the time of raising a Damage Repair Service Request, the indemnification that the customer provided about the working condition of the registered device before the purchase of the Plan and the Plan Confirmation are each part of the Plan.
3.3. The benefits under the accidental damage protection Plan and extended warranty are additional to the benefits provided by the manufacturer under the manufacturer’s warranty.
3.4. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.

Plan Details

4.1. “Registered” device

The device that was successfully registered under the Plan within the stipulated time period, as defined in Clause 3.1 above, is termed as “registered device”.

4.2. Customer

The purchaser of the registered device, whose name is mentioned on the original invoice, is the Customer. The purchaser’s spouse, children and parents can be the users of the registered device. If the purchaser is a company, the customer shall mean any representative/employee of the company authorised to use the registered device.

4.3. Benefits Value

4.3.1. For Accidental Damage Protection plan, Unlimited claims are allowed, however each claim raised is subject to the maximum of up to invoice value during the term of the Plan.

There is a Processing Fee charged during a repair event under Accidental Damage from Handling as mentioned below:

Laptop Category - Comprehensive Protection Plan (2 years)
Category	Devices	Processing Fee (INR)
Ultra	Galaxy Book 4 Ultra, Galaxy Book 3 Ultra	13,500
Premium	Galaxy Book 4 Pro 360, Galaxy Book 4 360, Galaxy Book 4 Pro, Galaxy Book 3 Pro 360, Galaxy Book 3 360, Galaxy Book 3 Pro, Galaxy Book2 360, Galaxy Book2 Pro, Galaxy Book2 Pro 360, Galaxy Book Biz	5,500
High	Galaxy Book 4, Galaxy Book 3 (i7, i5-16GB), Galaxy Book 2 (i7, i5 16 GB)	4,400
Mid	Galaxy Book 3 (i5, 8GB), Galaxy Book 2 (i5)	3,250
Mass	Galaxy Book Go	1,750

Laptop Category - Comprehensive Protection Plan- 3 years
Category	Devices	Processing Fee (INR)
Ultra	Galaxy Book 4 Ultra, Galaxy Book 3 Ultra	13,500
Premium	Galaxy Book 4 Pro 360, Galaxy Book 4 360, Galaxy Book 4 Pro, Galaxy Book 3 Pro 360, Galaxy Book 3 360, Galaxy Book 3 Pro, Galaxy Book2 360, Galaxy Book2 Pro, Galaxy Book2 Pro 360, Galaxy Book Biz	5,500
High	Galaxy Book 4, Galaxy Book 3 (i7, i5-16GB), Galaxy Book 2 (i7, i5 16 GB)	4,400
Mid	Galaxy Book 3 (i5, 8GB), Galaxy Book 2 (i5)	3,250
Mass	Galaxy Book Go	1,750

Note: The device list mentioned here is not exhaustive. In case any device is not listed here, the details of the processing fee applicable for that device can be found during claim raise process.

4.3.2. For Extended Warranty, Unlimited number of Repair Requests or one instance of replacement of your Registered Device can be availed under the Plan.

4.4. Scope of Service under the Plan

Provided the registered device is handed over to Zopper or its authorised channels in its entirety during the Damage Repair Request Process & that the customer has submitted the documents as desired under the Plan, the following conditions would be considered under the Plan.

4.4.1. Inclusions

4.4.1.1. Accidental physical damage and/or such damage that impairs the normal usage of the registered device.

4.4.1.2. The registered device fails to function due to accidental fluid entry into its internal circuitry, touch panel, sub-board, or battery, causing it to stop working.

4.4.1.3. This Plan covers mechanical or electrical breakdowns and defects of the registered device, but only to the extent provided by the manufacturer’s warranty. Coverage includes the cost of parts and labour for devices that:

4.4.1.3.1. Are manufactured in India or legally imported into India,

4.4.1.3.2. Are sold through official Samsung sales channels, and

4.4.1.3.3. Are supported by a valid invoice and manufacturer’s warranty/guarantee.

4.4.2. Exclusions

4.4.2.1. If the Plan has been purchased beyond the eligible purchase window as defined in Clause 3.1.

4.4.2.2. Any damages to the registered device prior to the Plan activation.

4.4.2.3. Any damages reported within 07 (seven) days of activation of the Plan.

4.4.2.4. Theft or loss of the laptops.

4.4.2.5. Any damage to the registered device:

4.4.2.5.1. Due to an Intentional act or willful neglect.

4.4.2.5.2. Arising before or after the Plan Term.

4.4.2.5.3. Under mysterious circumstances, including lost or stolen.

4.4.2.5.4. Due to the serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of Samsung.

4.4.2.5.5. Due to any experiments or tests and/or alterations resulting in any abnormal conditions of the registered device.

4.4.2.6. Damage caused by:

4.4.2.6.1. A product/accessory that is not the registered device.

4.4.2.6.2. Operating the registered device outside the permitted or intended uses described by the manufacturer.

4.4.2.6.3. Service (including upgrades and expansions) performed by anyone who is not an Authorised Service Centre (“ASC”) or any failure/damage caused outside the Indian territory.

4.4.2.7. Damages to the device due to a terrorist attack, war, fire, lightning, earthquake, floods or an act of God.

4.4.2.8. Damaged registered device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as the identification of the device IMEI.

4.4.2.9. Damage caused due to an electricity surge or an electromagnetic pulse (EMP).

4.4.2.10. Any unauthorised access, modification, or alteration to the covered device.

4.4.2.11. Third-party products or their effects on or interactions with the registered device or the software.

4.4.2.12. Consequential loss of any kind or description, including wear & tear, manufacturing defects.

4.4.2.13. Cosmetic damage to the registered device, including but not limited to scratches, dents and broken plastic on ports.

4.4.2.14. Registered device that has been stolen.

Special Exclusions
Zopper and Samsung shall not be liable in respect of loss or damage to registered device relating to or caused due to the following:
5.1. Any loss or damage to the Registered Device in connection with delays, detentions, or any claims related to performance or efficiency guarantees.
5.2. Loss due to the registered device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time, repair or renewal of the parts affected may be necessary.
5.3. Zopper and Samsung shall not be liable if:
5.3.1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or registered device; and/or
5.3.2. Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request within 7 days of the information being requested by Zopper.
5.3.3. The user is found to have been negligent in respect of the usage of the Registered Device, and/or
5.4. In any legal action, suit, or proceeding wherein Zopper or underwriting partners allege that a loss, destruction, defect, or liability is not covered under this Plan due to the stated exceptions or exclusions, the burden of proving that such loss, destruction, defect, or liability is covered shall rest upon the Customer.
Worldwide Cover
6.1. Territorial Scope: Global
However, Samsung may limit the provision of the SCS ProtectMax Combo Plan service to the country where the covered device was originally purchased.
AND
This Samsung Care Services ProtectMax Combo Plan service may not be available in all countries and is not available where prohibited by law.
Plan Activation Process
Instant activation: The customer does not need to activate the Plan. The registered device is automatically covered under the Plan from the Plan purchase date.
Service Request Process
In the event of damage to the registered device, the customer is required to:
8.1. Immediately (not later than 07 days from the time of the defect) inform Zopper through the Samsung Unified Web Portal or Samsung Call Centre detailing the defect and any documentary evidence of the defect and answer a few questions on the incident. The process is completely paperless, so no documents will be required.
8.2. The customer needs to share the IMEI/Serial no. details of the registered device before raising the request, failing which the customer will not be eligible to receive any benefits of the Samsung Care+ and no claims shall be entertained against Samsung or Zopper.
8.3. The customer will have to raise the claim on the portal first and then visit the allocated service centre for device repair. Direct walk-in without raising the claim on the portal is not allowed in any of the Samsung Authorised Service Centres under this plan.
8.4. The customer shall not hand over the Registered Device for repairs at any service centre, including at any Samsung Authorised Service Centre (ASC), until Repair Request is raised via Samsung Unified Web Portal, Samsung Call Centre, Samsung Authorised Service Centre and confirmation is received over the registered email/mobile number. It is expressly stated that Zopper will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by the customer before the receipt of confirmation of Repair Request being raised; any liabilities arising out of such Repair Request will be solely handled by the customer at his/her own expense.
Service Fulfilment Process
9.1. Zopper provides services through Carry In Service for the Registered Device, which enables repair at the nearest Samsung Authorised Service Centre as indicated in the Samsung Unified Web Portal. The Customer Service will be performed at the Samsung Authorised Service Centres after verification of the entitlement and validity of the Plan. Once the service is complete, the customer will promptly be notified via the Samsung Unified Web Portal and via SMS and email communication.
9.2. Zopper reserves the right to change the method by which it may provide repair service to the customer and the registered device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city the customer lives in.
Customer’s Responsibilities
To receive service or support under the Plan, the customer must agree to comply with the following:
10.1. Keep the IMEI/Serial no. details of the registered device secure and provide the same at the time of raising any claim. If the customer fails to provide the IMEI/Serial no. details as and when asked by Zopper, the claim shall not be processed and under no circumstances shall Zopper or Samsung be liable for the claim rejection.
10.2. Provide a copy of the registered device’s original proof of purchase at the time of raising a claim if requested.
10.3. Provide information about the reasons and causes of the damage to the registered device.
10.4. Provide identity proof if requested by Zopper (at the time of raising a ‘Damage Repair Request’) to verify the User of the registered device, on which the Plan is activated.
10.5. Respond to requests for information, including but not limited to the registered device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the registered device, any error messages displayed, actions taken before the registered device experienced the damage and steps taken to avoid the damage.
10.6. Follow instructions Zopper provides, including but not limited to refraining from sending the registered device that is not subject to damage protection as per the Plan and packing the registered device in accordance with shipping instructions as per the Plan
10.7. The customer must make sure to back up the data residing on the registered device. DURING THE FULFILLMENT OF THE DAMAGE REPAIR SERVICE, ZOPPER OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Zopper, or Authorised Service Centre, may return the registered device after the service event, subject to applicable updates. Zopper or the Authorised Service Centre may install the latest software updates as part of the hardware service that will prevent the registered device from reverting to an earlier version of the Operating System. Third-party applications installed on the registered device may not be compatible or work with the registered device as a result of the Operating System update. The customer will be responsible for reinstalling all other software programs, data and passwords.
Cancellation And Refund
Cancellation is not allowed under this plan.
Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG, Zopper AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO THE CUSTOMER OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM ZOPPER’s OBLIGATIONS UNDER THIS PLAN. NOTWITHSTANDING ANYTHING COMNTAINED HEREIN TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SAMSUNG, ZOPPER AND ITS EMPLOYEES AND AGENTS LIABILITY TO THE CUSTOMER AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE REGISTERED DEVICES. Zopper SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
Transfer Of Plan
13.1. The transfer of the Plan from one registered device to another device is not allowed
13.2. If the registered device's ownership changes, all benefits under this plan will continue for the remaining plan term.
13.3. If the registered device is replaced under the manufacturer’s warranty during the Plan Term, then the replacement device will be termed as a registered device, with the applicable Plan benefits for the remaining period.
13.4. The customer is responsible for sharing the replaced device's IMEI/Serial number and the replacement invoice issued by the ASC.
General Terms
14.1. Zopper may subcontract or assign performance of its obligations to third parties, but shall not be relieved of its obligations to you in doing so.
14.2. Zopper is not responsible for any failures or delays in performing under the Plan due to events outside its reasonable control.
14.3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan.
14.4. The Registered Device is covered for damages occurring anywhere in the world.
14.5. This Plan is not offered to persons who have not reached the age of majority. It may not be available in all states and is not available where prohibited by law.
14.6. In carrying out its obligations, Zopper may, at its discretion and solely to monitor the quality of its response, record part or all of the calls between you and them.
14.7. Zopper has security measures that should protect your data against unauthorised access or disclosure and unlawful destruction. You will be responsible for the instructions you give to Zopper regarding the processing of data, and Zopper will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan.
14.8. If you do not agree with the above or have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as support@zopper.tech.
14.9. You agree that any information or data disclosed to Zopper under this Plan is not confidential or proprietary to you. Furthermore, you agree that Zopper may collect and process data on your behalf when it provides services. This may include transferring your data to affiliated companies or service providers in accordance with Zopper's Customer Privacy Policy, details of which are available on its website under https://zopper.in/privacy/.
14.10. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Zopper’s entire understanding with respect to the Plan.
14.11. Zopper is not obligated to renew this Plan. If Zopper does offer a renewal, they will determine the price and terms.
14.12. There is no informal dispute settlement process available under this Plan.
14.13. Suppose any section or portion of a section of these terms and conditions is deemed invalid, void or unenforceable. In that case, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect.
14.14. These terms and conditions shall be governed by and construed under the laws of India.
14.15. These terms and conditions do not affect your statutory rights as a consumer.
14.16. Zopper reserves the right to change or modify the terms of this Plan at its discretion.
Support Contact Details:
15.1. Samsung Customer Service Number: 18002021234 (Mon-Sun, 09:00 AM - 09:00 PM)
15.2. Samsung Customer Service Email ID: support.careplus@samsung.com.

Samsung ProtectMax Plans Terms & Conditions

A. ACCIDENTAL DAMAGE AND LIQUID DAMAGE PLAN (ADLD) - 1 Year

B. SCREEN PROTECTION PLAN (SP) - 1 Year

C. Extended Warranty Plan (EW)

D. COMPREHENSIVE PROTECTION PLAN COMBO - 2 YEARS

COMPREHENSIVE PROTECTION PLAN COMBO - 2 YEARS/ 3 YEARS

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