NOTHING CARE: Screen Protection Plan
Terms & Conditions
Introduction
The Screen Damage Protection Plan is a one year protection plan that provides coverage against accidental physical damage to the device's screen, including cracks and damage to the LCD/display panel, occurring during the Coverage Period. Coverage is limited to the cost of screen repair or replacement and is available only for eligible new devices, subject to the terms, conditions, exclusions, and limitations of the Plan.
Definitions
1. Mobile Devices
This includes mobile smartphones or any other mobile device that may be included from time to time. These devices should be for domestic use only and not be used for commercial, rental, or profit-generation purposes. Details of the mobile device will be specified under this repair contract.
2. Normal Use
Use of the mobile device in accordance with the manufacturer's guidelines for mobile phone device usage, including, but not limited to, regular maintenance and upkeep of the mobile phone device and usage of specified protection devices such as voltage stabilizers.
3. Breakage
Any visible damage that occurred to the front screen of the mobile device during the contract period, by involuntary and external means.
4. Manufacturer's Warranty
The original warranty that the respective manufacturer gives for a mobile device.
5. Repair Contract Fee
The upfront fee you paid to Zopper to subscribe to this repair contract, which is mentioned at the beginning of this repair contract.
6. Service Fee
The fee payable by you when you register a repair request with Zopper.
7. We, Us, Our
Solvy Tech Solutions Private Limited ("Zopper")
8. You, Your
The customer mentioned in this Repair Contract.
9. Tenure
The time duration of the plan is 1 year.
Benefits
- One Service Call for Front Screen Replacement
Repairing a damaged device using high-quality spare parts is a costly affair as damaged screens need to be replaced and cannot be repaired. Hence, we will only be able to repair a damaged screen once during the lifetime of the Plan.
- Guaranteed Support for Genuine Accidental Service Request
Rest assured that NOTHING CARE will service all devices that have suffered accidental damage, whether physical or liquid damage to the front screen under this plan.
- NOTHING Authorised Spare Parts & Service Centre
Your device will be repaired at NOTHING Authorised Service Centres by trained personnel.
- Walk-in Convenience
You can walk in to any nearby Nothing Authorised Service Centre as communicated by Zopper.
- No Paperwork Required
NOTHING CARE Screen Protection Plan has a hassle-free process to file a Service Request. In case we are unable to match the IMEI number on your device, we may require you to provide a copy of the purchase invoice bearing the IMEI/Serial Number. You don’t have to submit any other document or fill up any forms.
Key Conditions
- NOTHING CARE Screen Protection must be purchased within 2 days from the device purchase date. Requests cannot be processed after this period.
- Your device will be serviced only if the plan is active and valid. The damage must have occurred after purchasing the NOTHING CARE Screen Protection Plan and not before.
- The IMEI number of the damaged/malfunctioning device must match the IMEI registered at the time of plan purchase. Service Requests cannot be processed if the IMEI cannot be read/retrieved from the device or if there is any mismatch.
- This plan covers only Physical or Liquid Damage to the Front Screen, which is the most fragile and important part of the device. Damage to any other part of the device or its accessories is not covered.
- The plan does not cover normal wear and tear. Screen cracks are covered, but scratches are not.
- Devices purchased outside India are not covered under this plan.
- Please ensure that your device invoice is electronically generated (printed) and includes a complete tax breakup. Requests based on manual or fraudulent invoices may be rejected at Zopper’s discretion.
- Customers are eligible for only one claim under this plan.
- If a device is replaced or undergoes a mainboard replacement under the brand warranty, the protection plan continues on the new device. The Authorized Service Centre (ASC) issues a Swap Certificate, which is used to validate future claims.
The Plan Lapses If Either of the Following Conditions is Satisfied
- If one damage-related service is consumed; or
- If the device has been tampered with or repaired by unauthorised personnel; or
- The term of the Plan expires.
What Is Not Included
- Loss, theft, or burglary of the device under any circumstances.
- Any issues or costs arising due to unauthorized repairs, improper usage, or defects caused by electrical problems such as faulty wiring, plugs, switches, extension boxes, inverters, grounding defects, voltage fluctuations, sudden surges, loose contacts, etc.
- Damage caused by external factors including, but not limited to, rat bites, insect infestation, or intrusion.
- Breakdown caused by accessories that were not originally provided by the device manufacturer.
- Damage to accessories or any damage caused due to the use of accessories.
- Non-operational issues or cosmetic deterioration that do not affect the functionality or operation of the device.
- Any condition that voids the Manufacturer’s Warranty before the standard warranty period ends, including repairs carried out at local or unauthorized service centers.
- Devices with removed, damaged, or altered serial numbers.
- Damage caused due to natural calamities such as floods, earthquakes, or other acts of God.
- Damage caused due to fire, burns, or explosions of any kind.
- Any malfunction or physical/liquid damage that occurred before the start of the NOTHING CARE Screen Protection Plan or after the Plan validity period.
- Devices purchased outside India or through channels/retailers not officially authorized or recognized by the Brand.
- If modifications are carried out in consonance with the brands’ policies using genuine parts and through authorized service centers which increase the Value of the Covered Product then the Screen Protection Plan will continue to apply to the Covered Product. However, the Plan will only cover the original invoice value of the product and will exclude the modifications carried out.
- Performing actions on the Covered Product that cause the manufacturer’s warranty to void, including products that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed, by unauthorized persons.
- Any loss of data or software installed on the device.
Terms & Conditions
Step 1: Notify Zopper
Email: assure@zopper.com
WhatsApp: 8929816876
Call Centre: 8510021818
(Monday to Friday, 10:00 AM to 6:00 PM, except public holidays)
Step 2
Zopper will register your repair request upon receiving your notification.
Step 3
Zopper will assign an authorized service center for your device repair.
Step 4
Customers will need to visit an authorized service centre and present their device there to get it repaired.
Step 5
Zopper will ensure the assigned authorized service center repairs your device.
Step 6
The service center will notify you once the repair is successfully completed.
Step 7
The product will be promptly returned to the customer at the service centre.
