The Accidental & Liquid Damage Protection Plan is a one year protection plan that provides coverage against unforeseen accidental physical damage and liquid ingress affecting the covered device during the Coverage Period. Coverage is available for eligible new smartphones activated within two (2) days of purchase and is limited to the original invoice value of the device. Claims may be subject to applicable processing fees, depreciation, and Beyond Economical Repair (BER) provisions, as specified under the Plan terms and conditions.
This includes mobile smartphones or any other mobile device that may be included from time to time. These devices should be for domestic use only and not be used for commercial, rental, or profit-generation purposes. Details of the mobile device will be specified under this repair contract.
Use of the mobile device in accordance with the manufacturer's guidelines for mobile phone device usage, including, but not limited to, regular maintenance and upkeep of the mobile phone device and usage of specified protection devices such as voltage stabilizers.
All types of Accidental & liquid damage that occurred to the mobile device during the contract period, by involuntary and external means.
The original warranty that the respective manufacturer gives for a mobile device.
The upfront fee you paid to Zopper to subscribe to this repair contract, which is mentioned at the beginning of this repair contract.
The fee payable by you when you register a repair request with Zopper.
Solvy Tech Solutions Private Limited ("Zopper")
The customer mentioned in this Repair Contract.
The time duration of the plan is 1 year.
Repairing a smartphone damaged due to accidental drops, impact, or liquid ingress can be expensive. The NOTHING CARE ADLD Plan provides protection against accidental and liquid damage, helping reduce unexpected repair costs during the coverage period.
Rest assured that NOTHING CARE will support eligible service requests arising from accidental physical damage or liquid damage, subject to the terms and conditions of the plan.
Your device will be repaired at NOTHING Authorised Service Centres by trained personnel using genuine spare parts, ensuring quality and reliable service.
You can visit the nearest NOTHING Authorised Service Centre as communicated by Zopper for inspection and repair of your device.
NOTHING CARE ADLD Plan offers a simple and convenient claim process to register and track service requests, ensuring a seamless customer experience throughout the repair journey.
1. NOTHING CARE Accidental Damage and Liquid Damage Plan must be purchased within 2 days from the device purchase date. Requests cannot be processed after this period.
2. Your device will be serviced only if the plan is active and valid. The damage must have occurred after purchasing the NOTHING CARE Accidental Damage and Liquid Damage Plan and not before.
3. The IMEI number of the damaged/malfunctioning device must match the IMEI registered at the time of plan purchase. Service Requests cannot be processed if the IMEI cannot be read/retrieved from the device or if there is any mismatch.
4. This plan covers only Physical or Liquid Damage. Any other type of damage to the device is not covered under the plan.
5. The plan does not cover normal wear and tear. Screen cracks are covered, but scratches are not.
6. Devices purchased outside India are not covered under this plan.
7. Please ensure that your device invoice is electronically generated (printed) and includes a complete tax breakup. Requests based on manual or fraudulent invoices may be rejected at Zopper’s discretion.
8. Customers are eligible for only one claim under this plan.
9. If a device is replaced or undergoes a mainboard replacement under the brand warranty, the protection plan continues on the new device. The Authorized Service Centre (ASC) issues a Swap Certificate, which is used to validate future claims.
1. If one damage-related service is consumed; or
2. If the device has been tampered with or repaired by unauthorised personnel; or
3. The term of the Plan expires;or
4. Cumulative repair expenses exceed the maximum liability.
1. Loss, theft, or burglary of the device under any circumstances.
2. Any issues or costs arising due to unauthorized repairs, improper usage, or defects caused by electrical problems such as faulty wiring, plugs, switches, extension boxes, inverters, grounding defects, voltage fluctuations, sudden surges, loose contacts, etc.
3. Damage caused by external factors including, but not limited to, rat bites, insect infestation, or intrusion.
4. Breakdown caused by accessories that were not originally provided by the device manufacturer.
5. Damage to accessories or any damage caused due to the use of accessories.
6. Non-operational issues or cosmetic deterioration that do not affect the functionality or operation of the device.
7. Any condition that voids the Manufacturer’s Warranty before the standard warranty period ends, including repairs carried out at local or unauthorized service centers.
8. Devices with removed, damaged, or altered serial numbers.
9. Damage caused due to natural calamities such as floods, earthquakes, or other acts of God.
10. Damage caused due to fire, burns, or explosions of any kind.
11. Any malfunction or physical/liquid damage that occurred before the start of the NOTHING CARE Accidental Damage and Liquid Damage Plan or after the Plan validity period.
12. Devices purchased outside India or through channels/retailers not officially authorized or recognized by the Brand.
13. If modifications are carried out in consonance with the brands’ policies using genuine parts and through authorized service centers which increase the Value of the Covered Product then the Accidental Damage and Liquid Damage Plan will continue to apply to the Covered Product. However, the plan will only cover the original invoice value of the product and will exclude the modifications carried out.
14. Performing actions on the Covered Product that cause the manufacturer’s warranty to void, including products that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed, by unauthorized persons.
15. Any loss of data or software installed on the device.
Email: assure@zopper.com
WhatsApp: 8929816876
Call Centre: 8510021818
(Monday to Friday, 10:00 AM to 6:00 PM, except public holidays)
Zopper will register your repair request upon receiving your notification.
Zopper will assign an authorized service center for your device repair.
Customers will need to visit an authorized service centre and present their device there to get it repaired.
Zopper will ensure the assigned authorized service center repairs your device.
The service center will notify you once the repair is successfully completed.
The product will be promptly returned to the customer at the service centre.
Depreciation refers to the reduction in a device's value over time due to usage and aging. At the time of a service request, the applicable depreciation value is calculated based on the device's age. The depreciation amount is determined by applying the depreciation percentage (as per the applicable depreciation table) to the device's current market value.
Depreciation Value = Depreciation Percentage (as per the depreciation table) × Current Market Value of the Device.
Age of the device at the time device depreciation of filing service request percentage
Applicable processing fee, BER : 75% Depreciation:
Up to 90 days- 15%
91-180 days- 30%
181-365 days- 50%