These terms and conditions (“Terms”) govern the Xiaomi Screen Protection Plan (“Plan'") purchased inrespect of an eligible Xiaomi Smartphone (“Covered Device”) by thecustomer (“Customer”) and administered by Solvy Tech Solutions PrivateLimited (“Zopper/Service Provider”).
The Plan provides repair services foreligible accidental physical/liquid damage to the screen/display of the Covered Device, subject to these Terms.
1. The Plan shall apply only to the Covered Device identified by the applicable IMEI/serialnumber and other device details registered against the Plan.
2. The Plan maybe purchased in respect of an eligible Xiaomi smartphone purchased from an authorized Xiaomi dealer, retailer or other authorized sales channel participating in the Plan. Unless otherwise expressly communicated at the timeof purchase, the Plan must be purchased at the time of purchase of the Covered Device.
3. The Customer must retain the purchase invoice for the Covered Device and proof ofpurchase/activation of the Plan and provide the same where reasonably requiredfor verification.
4. Any incorrectdevice information, including model, IMEI/serial number or purchase date, must be notified to the Service Provider within seven (7) days of Plan activation asper the communication channels as mentioned herein after in the Terms.
1. The Plan shall remain valid and enforceablefor a period of 180 Days commencing from the date of Plan purchase(“Plan Period”), after which all coverage benefits, claim entitlements,and protective provisions shall automatically terminate and cease to be applicable.
2. The Plan shall automatically expire on the earlier of either (a) expiry of the Plan Period; or (b) completion of one (1)approved claim service request under the Plan; or (c) cancellation by the Customer within 7 days from the date of the purchase of the Plan.
3. No unused benefit under the Plan shall carry forward beyond the Plan Period.
1. Subject to these Terms, the Plan covers one (1) instance of Accidental Damage to the screen/display of the Covered Device occurring during the Plan Period. “Accidental Damage” means sudden and unintended physical/liquid damage caused by an identifiable external event that impairs the normal functionality or integrity of the screen/display of the Covered Device.
2. Where an eligible service request is approved, the Service Provider shall arrange forrepair or replacement of the damaged screen/display, as technically appropriate, through a Xiaomi-authorised/designated service center. All repairs shall ordinarily be carried out using genuine Xiaomi replacement parts, subject to availability of the applicable part/model.
3. The Plan does not provide for replacement of the entire Covered Device unless expressly communicated otherwise in writing.
The Plan expressly does NOT provide coverage, compensation, or protection for the following conditions, damages, orcircumstances:
Any and all damage, deterioration, or malfunction affecting components, parts, systems, or structural elements of the CoveredDevice other than the display screen shall not be covered under this Plan.
The Plan shall not extend coverage for damages arising from or resulting from:
● Natural disasters, including but not limitedto earthquakes, floods, tsunamis, hurricanes, tornadoes, or severe weatherphenomena
● Fire or combustion incidents
● Lightning strikes or electrical surge damage
● Explosions or blast damage of any nature
● Civil unrest including riots, strikes, civildisturbances, or public agitation
● Acts of vandalism or intentional destructionby third parties
The Plan shall not provide coverage for anyloss, disappearance, or damage occurring under mysterious, unexplained, orundocumented circumstances, including but not limited to theft, larceny,burglary, or unauthorized appropriation of the Covered Device by any person.
The Plan expressly excludes coverage for damages resulting from:
● Intentional actions, willful misconduct, or deliberate misuse of the Covered Device
● Willful neglect, reckless behavior, or gross negligence on the part of the Customer or authorized user
● Deliberate exposure to hazardous conditionsor substances
Claims submitted or reported more than forty-eight(48) hours after the date and time of the incident, damage, or mishap shall be automatically deemed ineligible, rejected, and outside the scope ofcoverage, and shall be processed only at the discretion of the Service Provider.
The Plan shall not cover normal, ordinary wear and tear resulting from regular and standard usage and/or any manufacturing defects, factory faults, or design-related issues present at thetime of Covered Device manufacture. The Plan does not extend coverage for minorscratches, surface abrasions, or superficial marks on the smartphone's screenthat do not impair functionality, usability, or operational capability of the display.
The Plan explicitly excludes coverage forrecovery, restoration, reinstallation, or reconstruction of software, applications, or operating systems and any services related to data backup,migration, or information transfer.
The Plan shall not provide coverageor compensation for any repairs, maintenance procedures, restoration work, ortechnical interventions performed at unauthorized, unlicensed, unauthorized, ornon-affiliated service facilities, repair shops, or technical centers not formally authorized or designated by Xiaomi
The Customer may register a service/claimrequest through any of the following channels:
Telephonic Communication
● Contact the dedicated customer support hotline at: +91 85100 21818
● Available during stipulated business hours: Monday through Friday, 10:00 AM to 06:00 PM IST
Electronic Mail Communication
● Submit detailed claim documentation via email to: assure@zopper.com
● Include all requisite incident particulars,device serial numbers, and supporting documentation
WhatsApp Messaging Service
● Initiate claim registration via WhatsApp messaging platform: https://wa.me/+918929816876?text=Hi
Mobile Application Interface
● Download and install Zopper's dedicated Customer application for seamless digital claim management
● For Android Operating System Users: https://play.google.com/store/apps/details?id=com.zopper.assure
● For iOS Operating System Users: https://apps.apple.com/in/app/zopper-assure/id6746559819
Step 1: Formal Request Initiation
The Customer shall initiate the claims process by raising a formal request through any of the aforementioned communication channels, providingcomprehensive incident documentation and device identification particularsincluding:
● Customer’sname and contact details;
● IMEI/serialnumber and model of the Covered Device;
● purchaseinvoice and Plan details;
● date,approximate time and description of the incident;
● photographs/videoof the damage, where reasonably required; and
● such otherinformation reasonably necessary to determine eligibility.
Step 2: Documentation and InformationSubmission
The Customer shall submit all requisite details, incident specifics, and supporting documentation as requested by the claims administration authority. The Customer shall report the incident or mishap reported within a period of forty-eight(48) hours from the date and time of occurrence to ensure processing and claim validation.
Step 3: Device Handover Protocol
Following formal confirmation and authorization from the claims administrator (Zopper), the Customer shall be obligated tovisit the nearest Xiaomi-authorized or allocated authorized service center and physically submit the Covered Device for professional inspection, diagnosis,and restoration procedures. Approval of a claim/service request shall be subject to physical inspection and verification of the Covered Device. Once approved , the eligible screen/display repair shall be undertaken subject toavailability of the required parts and technical feasibility. Any estimatedrepair timeline communicated to the Customer shall be indicative and may vary depending upon availability of parts, logistics, technical requirements orcircumstances beyond the reasonable control of the Service Provider. The Plan Holder shall be informed of material delays where reasonably practicable.
Step 4: Device Restoration and Delivery
Upon completion of repair and restoration procedures, Customer shall benotified to collect or receive the Covered Device in accordance with the applicable service process. A service facilitation charge of ₹350 plusapplicable Goods and Service Tax (GST) shall be payable by the Customer at the time of collected of the repaired Covered Device. The Customer is hereby notified that if any supplementary components, parts, or systems that require additional repair, replacement, or restoration beyond the scope of the Plan, shall be separately chargeable and shall beundertaken only after the applicable charges have beencommunicated to and approved by the Customer.
1, The Customer shall:
● provide accurate and complete information;
● take reasonable steps to prevent furtherdamage following an incident;
● not intentionally alter, dismantle or repairthe Covered Device before assessment, except where reasonably necessary forsafety;
● provide reasonable cooperation anddocumentation required to assess the service request;
● back up and, where appropriate, removepersonal/confidential data before handing over the Covered Device; and
● remove passwords, screen locks and SIM/memorycards where instructed and reasonably necessary for repair.
● be responsible for backing up data beforesubmitting the Covered Device for repair. To the extent permitted by Applicable Law, Zopper shall not be responsible for loss or corruption of data arising asan unavoidable consequence of diagnosis, repair, reset or replacement.
2. TheService Provider may reject a claim/service request where, following reasonableverification, it determines that the request is fraudulent or is based on amaterially false, fabricated or misleading statement or document. Any rejectionshall be communicated to the Customer together with the principal reason forrejection.
3. The Plan is linked to the CoveredDevice and its registered IMEI/serial number and cannot be transferred toanother device.
4. By purchasing or using the Plan,the Customer acknowledges that Zopper, may collect, use, process and sharepersonal information, including the Customer’s name, contact details, devicedetails (including IMEI/serial number), Plan details, repair and servicehistory, and other information collected in connection with the Plan, for thepurposes of administering the Plan, processing service requests, providingrepair and support services, ensuring service quality, communicating with theCustomer and complying with Applicable Law. Zopper may share such informationwith Xiaomi, authorized service centres, affiliates and other authorizedservice providers only to the extent necessary for providing the services underthe Plan. All personal information shall be processed in accordance withApplicable Law and Zopper's applicable Privacy Policy, as amended from time totime.
1. To the maximum extent permittedby Applicable Law, the Service Provider's obligations under the Plan are limited to providing the repair/service benefits expressly set out in theseTerms. The aggregate liability of the Service Provider arising out of or inconnection with the Plan shall not exceed the Plan Fee paid by the Customer,except where such liability cannot be excluded or limited under Applicable Law.
2. The Service Provider shall not beliable for indirect or consequential losses arising from the inability to usethe Covered Device during the repair period, except to the extent suchliability cannot lawfully be excluded.
3. Nothing in these Terms shallexclude or restrict any liability or consumer right that cannot be excluded orrestricted under Applicable Law.
4. The Plan is separate from, anddoes not replace or extend, any manufacturer's warranty applicable to theCovered Device. Manufacturing, design or inherent defects, software issues,product recalls and other matters covered under the manufacturer's warranty are not covered under this Plan and shall be addressed in accordance with Xiaomi's applicable warranty terms. Zopper shall not be responsible for any manufacturing or inherent defect in the Covered Device or for obligations ofthe manufacturer under the manufacturer's warranty.
5. Zopper administers and facilitates the services under the Plan. All physical inspection, diagnosis and repair services are performed by Xiaomi-authorised/designated service centres,and Zopper does not itself manufacture the Covered Device or its components or undertake the physical repair of the Covered Device.
1. These Terms shall be governed by the laws of India. The parties shall endeavor toresolve any dispute or grievance amicably through the grievance redressalmechanism set out below:
CustomerSupport: +91 85100 21818
Email: assure@zopper.com
2. Subject to therights and remedies available to the Customer under the Consumer ProtectionAct, 2019 and other Applicable Laws, the courts having jurisdiction underApplicable Law shall have jurisdiction in relation to disputes arising from thePlan