This Xiaomi Screen Protection Plan ("hereinafter referred to as the 'Plan'") is a comprehensive device protection agreement designed to provide safeguarding coverage for the smartphone screen against accidental physical damage and liquid-related incidents, thereby enabling consumers to utilize their mobile devices with enhanced peace of mind and minimal financial apprehension resulting from unforeseen mishaps.
The Xiaomi Screen Protection Plan offers the following enumerated benefits and protective provisions to all eligible plan holders:
The Xiaomi Screen Protection Plan may be purchased exclusively and only at the time of the original smartphone acquisition from an authorized Xiaomi dealer or authorized retail distributor. No Plan shall be sold, transferred, or issued subsequent to the initial device purchase date.
The Plan shall remain valid and enforceable for a period of 180 days commencing from the date of plan initiation and purchase, after which all coverage benefits, claim entitlements, and protective provisions shall automatically terminate and cease to be applicable.
In the event of any incident, mishap, accidental damage, or unintended physical trauma affecting the smartphone's screen functionality or integrity, the policyholder shall be entitled to register a formal claim through any of the following designated channels and methodologies:
Method A: Telephonic Communication
Method B: Electronic Mail Communication
Method C: WhatsApp Messaging Service
Method D: Mobile Application Interface
Step 1: Formal Request Initiation
The policyholder shall initiate the claims process by raising a formal request through any of the aforementioned communication channels, providing comprehensive incident documentation and device identification particulars.
Step 2: Documentation and Information Submission
The claimant shall submit all requisite details, incident specifics, and supporting documentation as requested by the claims administration authority. It is strongly recommended and advisable that the incident or mishap be reported within a period of forty-eight (48) hours from the date and time of occurrence to ensure expedited processing and claim validation.
Step 3: Device Handover Protocol
Following formal confirmation and authorization from the claims administrator (Zopper), the policyholder shall be obligated to visit the nearest Xiaomi-authorized or allocated authorized service center and physically submit the affected device for professional inspection, diagnosis, and restoration procedures.
Step 4: Device Restoration and Delivery
Upon completion of repair and restoration procedures, following the policyholder's satisfaction with the quality of service rendered and the restored condition of the device, the smartphone shall be handed over to the claimant. A service facilitation charge of ₹350 plus applicable Goods and Service Tax (GST) shall be collected at the time of device delivery. The policyholder is hereby notified that if any supplementary components, parts, or systems require additional repair, replacement, or restoration beyond the scope of the primary claim, such additional work shall incur supplementary charges payable by the claimant.
The Xiaomi Screen Protection Plan expressly does NOT provide coverage, compensation, or protection for the following conditions, damages, or circumstances:
Any and all damage, deterioration, or malfunction affecting components, parts, systems, or structural elements of the smartphone other than the display screen shall not be covered under this Plan.
The Plan shall not extend coverage for damages arising from or resulting from:
The Plan shall not provide coverage for any loss, disappearance, or damage occurring under mysterious, unexplained, or undocumented circumstances, including but not limited to theft, larceny, burglary, or unauthorized appropriation of the device by any person.
The Plan expressly excludes coverage for damages resulting from:
Claims submitted or reported more than forty-eight (48) hours after the date and time of the incident, damage, or mishap shall be automatically deemed ineligible, rejected, and outside the scope of coverage, and shall not be processed or considered for compensation.
The Plan shall not cover:
The Plan explicitly excludes coverage for:
The Plan does not extend coverage for minor scratches, surface abrasions, or superficial marks on the smartphone's screen that do not impair functionality, usability, or operational capability of the display.
The Plan shall not provide coverage or compensation for any repairs, maintenance procedures, restoration work, or technical interventions performed at unauthorized, unlicensed, unauthorized, or non-affiliated service facilities, repair shops, or technical centers not formally authorized or designated by Xiaomi.
In the event that any inaccuracy, discrepancy, or error is identified in the device information, device specifications, purchase date, device serial number, IMEI number, or any other critical data submitted during the plan purchase process, the policyholder shall be obligated to formally notify the service provider and request correction within a period of seven (7) calendar days from the commencement date of the plan.
Corrections may be submitted and processed through any of the following designated channels:
Zopper Customer Support Services:
Failure to report and correct such discrepancies within the stipulated seven-day period may result in claim rejection, policy voidance, or denial of coverage.