Xiaomi Complete Protect Plan

The Xiaomi Complete Protect Plan safeguards your smartphone from accidental, physical, and liquid damage, ensuring worry-free use and complete peace of mind.

Key Benefits of the Plan

  1. Affordable premium rates
  2. 100% genuine spare parts
  3. Repair via Xiaomi authorised service centres
  4. Quick and easy claims process
  5. Expert technicians for quality repairs

Plan Purchase Window

At the time of purchase of the smartphone from Xiaomi's authorised dealer

Plan Validity

1 Year

No. of Claims

1 claim in a year up to the sum insured value

Claim Process

In the event of an incident with your phone, you can effortlessly register a claim using any of the following methods.

Step 1: Raise a Request

Step 2: Submit Details

Submit all details as required. We recommend reporting the incident/mishap within 48 hours.

Step 3: Device Handover

After confirmation from Zopper, visit your nearest Xiaomi/Allocated authorised service centre and submit your device.

Step 4: Device Delivery

After your device is repaired and you are satisfied with the service, it will be handed over to you, and a service charge of ₹350 + GST will be collected.

Beyond Economic Repair (BER)

If the claim amount is more than or equal to 80% of the invoice amount, it will be deemed Beyond Economic Repair (BER).

In case of loss or damage to the insured handset, the settlement will be based on the sum insured or the invoice value, whichever is lower, after applying depreciation according to the chart below. The settlement amount will not exceed the sum insured.

If the product is declared BER and a settlement is made, no further claims can be filed under the same plan. The policy will be considered null and void.

Depreciation

In the event of a total loss or Beyond Economic Repair (BER), the final settlement amount will be determined after deducting device depreciation.

Depreciation chart showing age of insured device and corresponding depreciation percentages: up to 3 months - 10%, 3 to 6 months - 20%, above 6 months - 35%.

What This Plan Doesn't Cover?

  1. Any loss or damage under mysterious circumstances including theft
  2. Damage resulting from intentional actions or willful neglect
  3. Claims submitted more than 48 hours after the device is damaged
  4. Suffers damage due to
    • natural disasters, fire, lightning, and explosions
    • riots, strikes and vandalism
  5. Regular wear and tear and manufacturing defects
  6. Any damage affecting the SIM card
  7. Damage caused by:
    1. An external product/accessory
    2. Service (including upgrades and expansions) performed by any non-authorised service centre
  8. If the serial number has been altered, defaced, modified or removed without the manufacturer's written permission
  9. Recovery and reinstallation of software or user data

Please Note:

If there's any error in your device information or purchase date during plan purchase, correct it within 7 days of the plan's start through:

  • Zopper Customer Support Hotline
  • Call Us: +91 85100 21818 (Mon-Fri: 10:00 AM to 06:00 PM)
  • Zopper Official Email Address
  • Email: assure@zopper.com