Buying a device is only the beginning of its cost of ownership. A cracked screen, accidental liquid damage or a repair after the manufacturer warranty expires can add expenses that customers may not have planned for. And when a device is essential to everyday life, replacing or repairing it is rarely a cost that can simply be ignored.
Yet, the products customers buy and the solutions available when something goes wrong are often treated separately. Manufacturer warranties have defined limits, while after-sales service typically focuses on diagnosing and resolving device issues.
The financial implications of ownership is the opportunity behind the partnership between Zopper and Carlcare Service. By combining Carlcare's after-sales service capabilities with Zopper's device care products, technology and operational infrastructure, the collaboration aims to extend device care beyond servicing and into financial assurance.
About Carlcare Service
Carlcare Service is a global after-sales service provider focused on delivering customer support across device brands and markets.
Operating in more than 60 countries across Africa, the Middle East, Europe, Southeast Asia, South Asia and Latin America, Carlcare reports reaching over 56% of the global population. Its network of more than 4,500 service centres has delivered over 30 million online and offline services.
Beyond After-Sales Service: Addressing the Financial Side of Device Ownership
Standard manufacturer warranties serve an important purpose, but they may not cover every eventuality. Accidental damage, liquid damage and faults beyond the warranty period can leave customers facing repair costs they hadn't anticipated. Assurance products for device care can help address these gaps by providing cover for specified events, subject to the terms of each plan. They also create an opportunity for service providers to complement their existing offerings with solutions that address the financial side of device ownership.
However, making this possible requires products that meet customer needs, technology to support distribution and policy administration, and operational infrastructure to manage the associated customer journeys. That's where Zopper comes in.
Zopper × Carlcare Service: Enabling Device Care at Scale
Through this partnership, Zopper would power the infrastructure required by Carlcare Service to offer and manage device care plans across it's three prominent brand partners - TECNO, Infinix and itel.
The collaboration introduces three plans extending to smartphones, tablets, televisions and laptops; each with a one-year tenure:
- Extended Warranty: Extends eligible warranty coverage beyond the standard warranty period, subject to the plan's terms.
- Accidental and Liquid Damage Protection: Covers specified accidental and liquid damage events, subject to the plan's terms.
- Screen Damage Protection: Covers specified screen damage, subject to the plan's terms.
The value of the partnership lies in connecting the complementary capabilities: Carlcare's service expertise creates the foundation, while Zopper enables the products, technology and operational infrastructure needed to extend the offering.
For Carlcare, extending its offering into device protection builds on its existing focus on customer care.
For Zopper, this is what infrastructure-led care looks like in practice. Rather than treating device protection as a standalone product, the focus is on enabling businesses to integrate it into their existing ecosystems, making care a more accessible part of the customer journey.
