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A television that suddenly stops working, a washing machine that develops a fault or a smartphone that suffers accidental damage can disrupt everyday life. Beyond the immediate inconvenience, there's the prospect of an unexpected repair bill, the hassle of finding reliable service support and the uncertainty of how long it will take to get things back to normal.
For customers who opt for device assurance plans, the real value of that decision often becomes apparent when something goes wrong.
Across North India, customers who purchased Zopper-powered device assurance plans have experienced this first-hand. From raising claims to getting their devices repaired, their experiences offer a glimpse into what device assurance means beyond the point of purchase.
Here are some of their stories.
When assurance meets real life: Customer experiences
1. Mr. Kailash Mittal
Device: Daikin Window Air Conditioner (model not specified)
Zopper Plan: 4-Year Extended Warranty
Outcome: AC gas leakage issue resolved within three days
For Mr. Kailash Mittal, the experience began when his Daikin window air conditioner developed a gas leakage issue. He had purchased the AC on 21 March 2021, along with a four-year extended warranty through Zopper.
When the issue arose, he reached out to Zopper for assistance under his extended warranty plan. The problem was addressed and resolved within three days, allowing him to get his air conditioner back in working condition without a prolonged disruption.
Reflecting on the experience, Mr. Kailash appreciated the prompt resolution and recommended Zopper as a dependable option for extended warranty coverage.
2. Mr. Anubhav Rana
Device: OnePlus 11R Smartphone
Zopper Plan: Phone Secure
Outcome: Smartphone repaired successfully
When Mr. Anubhav's OnePlus 11R suffered accidental damage, getting his smartphone repaired became a priority.
Mr. Anubhav had purchased the smartphone in 2024, along with a Zopper Assure protection plan. Following the accidental damage, he accessed the repair service available through his plan.
The smartphone was successfully repaired, and Mr. Anubhav expressed satisfaction with both the condition of the repaired device and the service he received. Describing the outcome, he said his phone felt as good as new.
3. Mr. Dharmendra Singh
Device: Smartphone
Zopper Plan: Phone Secure
Outcome: Smartphone picked up and returned after repair on the same day
For Mr. Dharmendra Singh, an unexpected issue with his smartphone meant dealing with damage to its back cover. He had purchased the phone the previous year with a Zopper protection plan.
When the damage occurred, Mr. Dharmendra raised a repair complaint with Zopper. Following his request, the smartphone was collected for repair on the same day.
According to his account, the repair process was completed promptly, with the device delivered back to him that very day. The quick turnaround left Mr. Dharmendra satisfied with the experience, and he expressed his appreciation to the Zopper team for their assistance.
4. Ms. Raj Kumari Gupta
Device: Carrier Air Conditioner
Zopper Plan: 4-Year Extended Warranty
Outcome: AC service successfully completed
For Ms. Raj Kumari Gupta, the experience involved accessing the servicing benefits associated with her Carrier air conditioner. She had purchased the AC in June 2024 from Navrang Electronics, Vikas Marg, Laxmi Nagar, Delhi, along with a four-year service plan through Zopper Assure.
When the time came for the air conditioner's first service in November 2025, she contacted Zopper Assure to arrange the service visit.
According to Ms. Raj Kumari, a technician arrived within two to three hours of her call and completed the servicing neatly and professionally. She expressed satisfaction with the prompt response and the quality of service provided.
5. Mr. Sanjeev Jain
Device: Godrej Air Conditioner
Zopper Plan: Extended Warranty
Outcome: Faulty cooling coil replaced successfully
For Mr. Sanjeev Jain, an unexpected issue with his Godrej air conditioner led to a repair requirement involving the unit's cooling coil.
Mr. Sanjeev had opted for an extended warranty through Zopper at the time of purchasing the air conditioner from a Godrej showroom.
When the cooling coil developed a problem, he accessed the repair services available under his extended warranty plan. The faulty cooling coil was replaced, addressing the issue with the air conditioner.
Mr. Sanjeev appreciated the repair experience and expressed satisfaction with the service provided by Zopper.
The Real Value of Zopper-powered Assurance
For Zopper, these stories represent something bigger than individual claim resolutions. They reflect the trust customers place in the assurance plans they purchase and the responsibility that comes with delivering on that promise.
Selling an assurance plan is just the beginning. What follows is an entire ecosystem that needs to come together when a customer raises a claim — from technology and claims management to finding the right service support and getting the device back in working condition.
This is the ecosystem Zopper has spent years building. As India's largest lifestyle care infrastructure player, Zopper brings together a large after-sales service network and technology that connects the different stages of the customer journey. This enables OEMs, insurers and retail partners to take the assurance experience beyond the store counter, ensuring that the ease of buying a plan carries through to the experience of making a claim.
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